White Papers/Resources

The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.

Field Service Workforce Management: Winning with People

Supplied by The Service Council on 18 August, 2014

Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.

Field Service Efficiency: Strategies for Improvement

Supplied by The Service Council on 18 August, 2014

Efficiency in field service delivery is vital for field service organisations to achieve their goals in 2013 and beyond. These goals are tied to: Revenue Enhancement, Cost Containment and Customer Satisfaction Improvement and linked to improvements in field service efficiency.

Case Study: How Australian Based Tenix Is Addressing Today’s Field Service Challenges

Supplied by The Service Council on 18 August, 2014

The Service Council’s latest research on field service challenges highlights how organizations are focused on workforce management initiatives to improve Key Performance Indicators (KPIs) tied to customer satisfaction, productivity, and profitability.

Research Insight: Bring Your Own Device (BYOD) in Field Service

Supplied by The Service Council on 15 August, 2014

A little more than one third (35%) of organisations allow employees to bring their own field devices and most are still in a “wait and see” mode when it comes to BYOD.

Case Study: Powering Up On Workforce Management

Supplied by The Service Council on 15 August, 2014

Workforce management is a key area of focus in field service and no longer just focus on task management and scheduling, but also hiring, training, planning and workforce engagement; areas that require a collaborative relationship between the business function and HR.

Service Transformation: The Business Case

Supplied by The Service Council on 15 August, 2014

For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.

The 2014 Service Outlook

Supplied by The Service Council on 15 August, 2014

Competition in service is very real and is forcing organizations to re-think their value proposition.

The Path to Service Transformation

Supplied by The Service Council on 15 August, 2014

Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships. 

Reviewing Field Service Strategy: Aligning Focus and Execution

Supplied by The Service Council on 15 August, 2014

A review of current field processes to identify areas of improvement is the first step toward better resolution rates and improved revenue opportunities for field service organisations.  

The human element of the Safety Advisor's job - things that can (and do) go wrong

05 August, 2014

Health and Safety Advisors are the heart of the organisation in terms of knowledge about health and safety issues and preventing incidents. However, they are still humans, which means that they, too, can make mistakes.

Mobile workforce management software and optimisation solutions

Supplied by ClickSoftware Australia Pty Ltd on 30 June, 2014

The cloud has taken the place of expensive and often limited on-premise infrastructure. With unprecedented integration to back-office information, the data becomes a new value-creating capability.
Now, there is an even greater opportunity for transformational improvements in productivity and service levels. What is this innovation?

Top tips for fuel and vehicle savings

Supplied by Forum Group on 02 June, 2014

As a small business owner with mobile workers on the road, you’ve probably invested a lot of money in your vehicles. But have you ever thought about exactly how much it costs to run them? A set-and-forget strategy can be costly. This guide gives you an overview of how to reduce vehicle running costs and manage fuel costs across your business.

Assembled vs overmoulded cordsets – which industrial connectivity solution is best?

Supplied by Turck Australia Pty Ltd on 27 May, 2014

 Connectivity serves as a cornerstone for industrial automation environments delivering production, data and communications. Cordsets are a common connectivity solution but in-the-field assembly has vulnerabilities and deficiencies. This white paper discusses the difference between assembled and overmoulded cordsets offering a comparison of the technologies and detail of the advantages.


Network and applications troubleshooting on steroids

Supplied by Fluke Australia Pty Ltd on 13 May, 2014

The latest in network performance monitoring and diagnostics delivers network engineers a single view of critical applications AND the network infrastructure they run on. This can result in enhanced productivity, cost savings and faster problem-solving - welcome to the world of application-aware network performance management, or AANPM.



Ethernet in industry, the challenges and opportunities

06 May, 2014

Set to operate with frequencies of up to 2 GHz, Category 8 cabling will be able to run at speeds of 40GBase-T for distances up to 30 m. This will help establish peak performance conditions for the data centre environment.

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