White Papers/Resources

The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.

Managing your workforce from the cloud

Supplied by ClickSoftware Australia on 24 April, 2015

Customer satisfaction is crucial to any industry, with 91% of customers willing to stop doing business with a company because of a bad experience.

Optical fibre - unparalleled bandwidth capacity

Supplied by TE Connectivity on 14 April, 2015

The requirements for speed and reliability of internet access have never been more compelling than today with video, cloud and the Internet of Things quickly becoming the norm.

Service analytics - an open door to service improvement and increased profitability

Supplied by ClickSoftware Australia on 05 March, 2015

As the importance of data continues to evolve, it is no longer okay for information to be stored in a data warehouse that is only accessible by a chosen few.

How to improve fleet safety

Supplied by Telogis on 03 December, 2014

When you operate a fleet of vehicles, you are at risk of road accidents which can injure your drivers, slow down your business and inflict undesirable costs.

A job management system that can substantially reduce your labour costs

Supplied by myFLO on 20 November, 2014

If a service-based business strives to ‘out-compete’ its competitors, it needs to increase the value of its services at a lower price.

How to build and maintain a sustainable fleet

Supplied by Forum Group on 18 November, 2014

Fleet management is mainly used for monitoring and improving fuel consumption and maintenance costs. Making informed decisions about which field technician to schedule for a particular job based on the location and the skills of the field worker, as well as on the current traffic conditions, can additionally lead to a significant boost in customer satisfaction.

Increase customer satisfaction and profit without adding to your fleet

Supplied by Telogis on 30 October, 2014

Efficient fleet utilisation leads to reaching both optimum customer satisfaction and profit.

Mobile apps provide operational efficiency and productivity

Supplied by Trimble Field Service Management on 28 October, 2014

Today’s field technicians require accurate and up-to-date information in order to deliver exceptional customer service.

Revolutionise your business with a simple and cost-effective mobile workforce solution

Supplied by UDC Systems on 27 October, 2014

In the ever-changing economic environment that we live in, with constantly rising demands from customers, businesses are forced to regularly reinvent themselves to remain competitive and profitable at the same time.

Retrofit your distribution grid by utilising local intelligent circuit breakers

Supplied by Schneider Electric Clipsal Partner on 23 October, 2014

The trend for refurbishment and extension of existing infrastructure in the distribution grid will become even more pronounced in the near future.

How to choose between the myriad GPS vehicle tracking solutions

Supplied by Fleetmatics on 09 October, 2014

Choosing the right GPS vehicle tracking solution for your business is an important decision to make when considering not only the initial cost reduction but, also, long-term improvements to productivity, safety and efficiency.

Eliminating front-office and field-workforce communication barriers to improve customer experience

Supplied by ClickSoftware Australia on 02 October, 2014

In this white paper you can read about the three types of business challenges many service companies face.

How to motivate your field workforce by using mobile apps

Supplied by ClickSoftware Australia on 02 October, 2014

Mobile apps are the easiest way to get field engineers connected and in sync with everything that is going on around them. Mobile apps can energise your field engineers and give them the practical, timesaving tools and resources that ensure a productive working day.

How to ensure that your third-party providers meet customer expectations

Supplied by Astea International on 22 September, 2014

Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.