The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
As the importance of data continues to evolve, it is no longer okay for information to be stored in a data warehouse that is only accessible by a chosen few.
If a service-based business strives to ‘out-compete’ its competitors, it needs to increase the value of its services at a lower price.
Fleet management is mainly used for monitoring and improving fuel consumption and maintenance costs. Making informed decisions about which field technician to schedule for a particular job based on the location and the skills of the field worker, as well as on the current traffic conditions, can additionally lead to a significant boost in customer satisfaction.
Efficient fleet utilisation leads to reaching both optimum customer satisfaction and profit.
Today’s field technicians require accurate and up-to-date information in order to deliver exceptional customer service.
In the ever-changing economic environment that we live in, with constantly rising demands from customers, businesses are forced to regularly reinvent themselves to remain competitive and profitable at the same time.
The trend for refurbishment and extension of existing infrastructure in the distribution grid will become even more pronounced in the near future.
Choosing the right GPS vehicle tracking solution for your business is an important decision to make when considering not only the initial cost reduction but, also, long-term improvements to productivity, safety and efficiency.
In this white paper you can read about the three types of business challenges many service companies face.
Mobile apps are the easiest way to get field engineers connected and in sync with everything that is going on around them. Mobile apps can energise your field engineers and give them the practical, timesaving tools and resources that ensure a productive working day.
Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.