White Papers/Resources

The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.

Field service solutions proven to deliver increased revenue

Supplied by Clicksoftware on 24 July, 2015

Satisfied workers equal better service — it’s a simple equation. Unsatisfied workers, in contrast, can equal lost efficiency and a destructive customer experience.

Shaving the fringes from fringe benefit taxes

Supplied by Navman Wireless Australia on 30 June, 2015

Fringe benefit tax is a major component of the cost of a fleet of vehicles that are also made available for private use.

Energy management is no longer just for power hogs

Supplied by Siemens on 11 June, 2015

Companies that are not in energy-intensive industries, such as discrete manufacturers, have long been sceptical that investing in energy management pays off. But the endless drive towards efficiency, higher energy costs and stricter regulations are about to change the game.

Field service optimisation - improving efficiency across the enterprise

Supplied by Pronto Software on 29 May, 2015

In today’s field service sector many companies are looking at how innovation and technology can help drive productivity and increase customer service outcomes. But in a world where disruptive and enabling technologies are rapidly becoming common practice, how can early adopters use such technologies to help resolve operational pain?

Developing a mobile service strategy that serves you

Supplied by Pronto Software on 29 May, 2015

Mobile field technology may just be one piece of the puzzle for service companies looking to gain efficiency across their organisation. Companies need to look wider when developing a mobile strategy if they want to maximise the value of what technology can provide.

Your contractors are the face of your brand - tool them up!

Supplied by ClickSoftware Australia on 05 May, 2015

Service Networks for Contractors represents a new mobile field service management solution that synchronises the scheduling, dispatch and work completion between businesses and their contractors.

Powered fibre can jump-start the IoT revolution

Supplied by TE Connectivity on 27 April, 2015

There will be an estimated 25 billion devices online by 2020 as the Internet of Things revolution takes off. Everything from CCTV cameras to home appliances to mobile small cells will be connected to the internet.

Managing your workforce from the cloud

Supplied by ClickSoftware Australia on 24 April, 2015

Customer satisfaction is crucial to any industry, with 91% of customers willing to stop doing business with a company because of a bad experience.

Optical fibre - unparalleled bandwidth capacity

Supplied by TE Connectivity on 14 April, 2015

The requirements for speed and reliability of internet access have never been more compelling than today with video, cloud and the Internet of Things quickly becoming the norm.

Service analytics - an open door to service improvement and increased profitability

Supplied by ClickSoftware Australia on 05 March, 2015

As the importance of data continues to evolve, it is no longer okay for information to be stored in a data warehouse that is only accessible by a chosen few.

How to improve fleet safety

Supplied by Telogis on 03 December, 2014

When you operate a fleet of vehicles, you are at risk of road accidents which can injure your drivers, slow down your business and inflict undesirable costs.

A job management system that can substantially reduce your labour costs

Supplied by myFLO on 20 November, 2014

If a service-based business strives to ‘out-compete’ its competitors, it needs to increase the value of its services at a lower price.

How to build and maintain a sustainable fleet

Supplied by Forum Group on 18 November, 2014

Fleet management is mainly used for monitoring and improving fuel consumption and maintenance costs. Making informed decisions about which field technician to schedule for a particular job based on the location and the skills of the field worker, as well as on the current traffic conditions, can additionally lead to a significant boost in customer satisfaction.

Increase customer satisfaction and profit without adding to your fleet

Supplied by Telogis on 30 October, 2014

Efficient fleet utilisation leads to reaching both optimum customer satisfaction and profit.

Mobile apps provide operational efficiency and productivity

Supplied by Trimble Field Service Management on 28 October, 2014

Today’s field technicians require accurate and up-to-date information in order to deliver exceptional customer service.

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