White Papers/Resources

The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.

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How to choose between the myriad GPS vehicle tracking solutions

Supplied by Fleetmatics on 09 October, 2014

Choosing the right GPS vehicle tracking solution for your business is an important decision to make when considering not only the initial cost reduction but, also, long-term improvements to productivity, safety and efficiency.


Eliminating front-office and field-workforce communication barriers to improve customer experience

Supplied by ClickSoftware Australia on 02 October, 2014

In this white paper you can read about the three types of business challenges many service companies face.


How to motivate your field workforce by using mobile apps

Supplied by ClickSoftware Australia on 02 October, 2014

Mobile apps are the easiest way to get field engineers connected and in sync with everything that is going on around them. Mobile apps can energise your field engineers and give them the practical, timesaving tools and resources that ensure a productive working day.


How to ensure that your third-party providers meet customer expectations

Supplied by Astea International on 22 September, 2014

Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.


What does green retrofitting mean for you?

Supplied by Schneider Electric Clipsal Partner on 16 September, 2014

The new trend for designing sustainable, energy-efficient buildings has taken a further step: green retrofitting of existing corporate properties.


Benefits of enterprise-grade mobile devices

Supplied by Motorola Solutions Australia on 09 September, 2014

Many field service companies, large manufacturers, logistic companies, healthcare providers and wholesale and retail businesses rush into the mobile era by adapting consumer-grade devices to their complex, multi-environment, multi-workflow operations.


Save up to 15% of your company’s annual fuel cost

Supplied by Telogis on 03 September, 2014

Fuel is the largest fleet operating expense, so efficient fuel utilisation is essential for running a profitable business.


Your fleet is your canvas for maximising profits

Supplied by XL Service Bodies on 02 September, 2014

Maintaining a fleet of vehicles, no matter how small, is considered a major operating expense for service focussed businesses.


Your fleet is your canvas for maximising profits

Supplied by XL Service Bodies on 02 September, 2014

Maintaining a fleet of vehicles, no matter how small, is considered a major operating expense for service focussed businesses.


Benefits of enterprise-grade mobile devices

Supplied by Motorola Solutions Australia on 01 September, 2014

Many field service companies, large manufacturers, logistic companies, healthcare providers and wholesale and retail businesses rush into the mobile era by adapting consumer-grade devices to their complex, multi-environment, multi-workflow operations.


How to ensure that your third-party providers meet customer expectations

Supplied by Astea International on 25 August, 2014

Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.


Save up to 15% of your company’s annual fuel cost

Supplied by Telogis on 18 August, 2014

Fuel is the largest fleet operating expense, so efficient fuel utilisation is essential for running a profitable business.


Automated scheduling and dispatch - how to increase revenue and customer satisfaction

Supplied by Astea International on 18 August, 2014

One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.


Field Service Workforce Management: Winning with People

Supplied by The Service Council on 18 August, 2014

Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.


Field Service Efficiency: Strategies for Improvement

Supplied by The Service Council on 18 August, 2014

Efficiency in field service delivery is vital for field service organisations to achieve their goals in 2013 and beyond. These goals are tied to: Revenue Enhancement, Cost Containment and Customer Satisfaction Improvement and linked to improvements in field service efficiency.


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