White Papers/Resources
The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
Powered fibre can jump-start the IoT revolution
Supplied by TE Connectivity on 27 April, 2015
There will be an estimated 25 billion devices online by 2020 as the Internet of Things revolution takes off. Everything from CCTV cameras to home appliances to mobile small cells will be connected to the internet.
Managing your workforce from the cloud
Supplied by ClickSoftware Australia on 24 April, 2015
Customer satisfaction is crucial to any industry, with 91% of customers willing to stop doing business with a company because of a bad experience.
Optical fibre - unparalleled bandwidth capacity
Supplied by TE Connectivity on 14 April, 2015
The requirements for speed and reliability of internet access have never been more compelling than today with video, cloud and the Internet of Things quickly becoming the norm.
Service analytics - an open door to service improvement and increased profitability
Supplied by ClickSoftware Australia on 05 March, 2015
As the importance of data continues to evolve, it is no longer okay for information to be stored in a data warehouse that is only accessible by a chosen few.
How to improve fleet safety
Supplied by Telogis on 03 December, 2014
When you operate a fleet of vehicles, you are at risk of road accidents which can injure your drivers, slow down your business and inflict undesirable costs.
A job management system that can substantially reduce your labour costs
Supplied by myFLO on 20 November, 2014
If a service-based business strives to ‘out-compete’ its competitors, it needs to increase the value of its services at a lower price.
How to build and maintain a sustainable fleet
Supplied by Forum Group on 18 November, 2014
Fleet management is mainly used for monitoring and improving fuel consumption and maintenance costs. Making informed decisions about which field technician to schedule for a particular job based on the location and the skills of the field worker, as well as on the current traffic conditions, can additionally lead to a significant boost in customer satisfaction.
Increase customer satisfaction and profit without adding to your fleet
Supplied by Telogis on 30 October, 2014
Efficient fleet utilisation leads to reaching both optimum customer satisfaction and profit.
Mobile apps provide operational efficiency and productivity
Supplied by Trimble Field Service Management on 28 October, 2014
Today’s field technicians require accurate and up-to-date information in order to deliver exceptional customer service.
Revolutionise your business with a simple and cost-effective mobile workforce solution
Supplied by UDC Systems on 27 October, 2014
In the ever-changing economic environment that we live in, with constantly rising demands from customers, businesses are forced to regularly reinvent themselves to remain competitive and profitable at the same time.
Retrofit your distribution grid by utilising local intelligent circuit breakers
Supplied by Schneider Electric Clipsal Partner on 23 October, 2014
The trend for refurbishment and extension of existing infrastructure in the distribution grid will become even more pronounced in the near future.
How to choose between the myriad GPS vehicle tracking solutions
Supplied by Fleetmatics on 09 October, 2014
Choosing the right GPS vehicle tracking solution for your business is an important decision to make when considering not only the initial cost reduction but, also, long-term improvements to productivity, safety and efficiency.
Eliminating front-office and field-workforce communication barriers to improve customer experience
Supplied by ClickSoftware Australia on 02 October, 2014
In this white paper you can read about the three types of business challenges many service companies face.
How to motivate your field workforce by using mobile apps
Supplied by ClickSoftware Australia on 02 October, 2014
Mobile apps are the easiest way to get field engineers connected and in sync with everything that is going on around them. Mobile apps can energise your field engineers and give them the practical, timesaving tools and resources that ensure a productive working day.
How to ensure that your third-party providers meet customer expectations
Supplied by Astea International on 22 September, 2014
Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.
