The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
The field worker lunch break is not only shrinking, in some cases it has disappeared altogether. While a reduced lunch break provides more time for work to be done, it can also lead to loss of productivity, irritability, stress and even health problems.
Going paperless isn’t so much about eliminating paper — it’s about streamlining operations by eliminating tedious and labour-intensive tasks. Too many field service organisations suffocate in paperwork and employ error-prone manual processes. As a result, their operational efficiency is far from optimal.
Mobile technology is now an essential component of every successful field service organisation. Mobile-based solutions provide the opportunity to improve the scheduling, dispatching, routing and communication, amongst many other aspects of field work. With new opportunity comes new challenges, however, primarily in the ways of implementation, IT management and security.
Satisfied workers equal better service — it’s a simple equation. Unsatisfied workers, in contrast, can equal lost efficiency and a destructive customer experience.
Companies that are not in energy-intensive industries, such as discrete manufacturers, have long been sceptical that investing in energy management pays off. But the endless drive towards efficiency, higher energy costs and stricter regulations are about to change the game.
In today’s field service sector many companies are looking at how innovation and technology can help drive productivity and increase customer service outcomes. But in a world where disruptive and enabling technologies are rapidly becoming common practice, how can early adopters use such technologies to help resolve operational pain?
Mobile field technology may just be one piece of the puzzle for service companies looking to gain efficiency across their organisation. Companies need to look wider when developing a mobile strategy if they want to maximise the value of what technology can provide.
Service Networks for Contractors represents a new mobile field service management solution that synchronises the scheduling, dispatch and work completion between businesses and their contractors.
There will be an estimated 25 billion devices online by 2020 as the Internet of Things revolution takes off. Everything from CCTV cameras to home appliances to mobile small cells will be connected to the internet.
As the importance of data continues to evolve, it is no longer okay for information to be stored in a data warehouse that is only accessible by a chosen few.
If a service-based business strives to ‘out-compete’ its competitors, it needs to increase the value of its services at a lower price.