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Mobile technology is now an essential component of every successful field service organisation. Mobile-based solutions provide the opportunity to improve the scheduling, dispatching, routing and communication, amongst many other aspects of field work. With new opportunity comes new challenges, however, primarily in the ways of implementation, IT management and security.
Satisfied workers equal better service — it’s a simple equation. Unsatisfied workers, in contrast, can equal lost efficiency and a destructive customer experience.
Companies that are not in energy-intensive industries, such as discrete manufacturers, have long been sceptical that investing in energy management pays off. But the endless drive towards efficiency, higher energy costs and stricter regulations are about to change the game.
In today’s field service sector many companies are looking at how innovation and technology can help drive productivity and increase customer service outcomes. But in a world where disruptive and enabling technologies are rapidly becoming common practice, how can early adopters use such technologies to help resolve operational pain?
Mobile field technology may just be one piece of the puzzle for service companies looking to gain efficiency across their organisation. Companies need to look wider when developing a mobile strategy if they want to maximise the value of what technology can provide.
Service Networks for Contractors represents a new mobile field service management solution that synchronises the scheduling, dispatch and work completion between businesses and their contractors.
There will be an estimated 25 billion devices online by 2020 as the Internet of Things revolution takes off. Everything from CCTV cameras to home appliances to mobile small cells will be connected to the internet.
As the importance of data continues to evolve, it is no longer okay for information to be stored in a data warehouse that is only accessible by a chosen few.
If a service-based business strives to ‘out-compete’ its competitors, it needs to increase the value of its services at a lower price.
Fleet management is mainly used for monitoring and improving fuel consumption and maintenance costs. Making informed decisions about which field technician to schedule for a particular job based on the location and the skills of the field worker, as well as on the current traffic conditions, can additionally lead to a significant boost in customer satisfaction.
Efficient fleet utilisation leads to reaching both optimum customer satisfaction and profit.