White Papers/Resources

The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.

How to ensure that your third-party providers meet customer expectations

Supplied by Astea International on 25 August, 2014

Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.

Save up to 15% of your company’s annual fuel cost

Supplied by Telogis on 18 August, 2014

Fuel is the largest fleet operating expense, so efficient fuel utilisation is essential for running a profitable business.

Automated scheduling and dispatch - how to increase revenue and customer satisfaction

Supplied by Astea International on 18 August, 2014

One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.

Field Service Workforce Management: Winning with People

Supplied by The Service Council on 18 August, 2014

Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.

Field Service Efficiency: Strategies for Improvement

Supplied by The Service Council on 18 August, 2014

Efficiency in field service delivery is vital for field service organisations to achieve their goals in 2013 and beyond. These goals are tied to: Revenue Enhancement, Cost Containment and Customer Satisfaction Improvement and linked to improvements in field service efficiency.

Case Study: How Australian Based Tenix Is Addressing Today’s Field Service Challenges

Supplied by The Service Council on 18 August, 2014

The Service Council’s latest research on field service challenges highlights how organizations are focused on workforce management initiatives to improve Key Performance Indicators (KPIs) tied to customer satisfaction, productivity, and profitability.

Research Insight: Bring Your Own Device (BYOD) in Field Service

Supplied by The Service Council on 15 August, 2014

A little more than one third (35%) of organisations allow employees to bring their own field devices and most are still in a “wait and see” mode when it comes to BYOD.

Case Study: Powering Up On Workforce Management

Supplied by The Service Council on 15 August, 2014

Workforce management is a key area of focus in field service and no longer just focus on task management and scheduling, but also hiring, training, planning and workforce engagement; areas that require a collaborative relationship between the business function and HR.

Service Transformation: The Business Case

Supplied by The Service Council on 15 August, 2014

For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.

The 2014 Service Outlook

Supplied by The Service Council on 15 August, 2014

Competition in service is very real and is forcing organizations to re-think their value proposition.

The Path to Service Transformation

Supplied by The Service Council on 15 August, 2014

Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships. 

Reviewing Field Service Strategy: Aligning Focus and Execution

Supplied by The Service Council on 15 August, 2014

A review of current field processes to identify areas of improvement is the first step toward better resolution rates and improved revenue opportunities for field service organisations.  

The human element of the Safety Advisor's job - things that can (and do) go wrong

05 August, 2014

Health and Safety Advisors are the heart of the organisation in terms of knowledge about health and safety issues and preventing incidents. However, they are still humans, which means that they, too, can make mistakes.

Mobile workforce management software and optimisation solutions

Supplied by ClickSoftware Australia Pty Ltd on 30 June, 2014

The cloud has taken the place of expensive and often limited on-premise infrastructure. With unprecedented integration to back-office information, the data becomes a new value-creating capability.
Now, there is an even greater opportunity for transformational improvements in productivity and service levels. What is this innovation?

Top tips for fuel and vehicle savings

Supplied by Forum Group on 02 June, 2014

As a small business owner with mobile workers on the road, you’ve probably invested a lot of money in your vehicles. But have you ever thought about exactly how much it costs to run them? A set-and-forget strategy can be costly. This guide gives you an overview of how to reduce vehicle running costs and manage fuel costs across your business.

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