Case Study: Powering Up On Workforce Management
Supplied by The Service Council on Friday, 15 August, 2014
Workforce management is a key area of focus in field service and no longer just focus on task management and scheduling, but also hiring, training, planning and workforce engagement; areas that require a collaborative relationship between the business function and HR.
Workforce management is a key area of focus in field service and no longer just focus on task management and scheduling, but also hiring, training, planning and workforce engagement; areas that require a collaborative relationship between the business function and HR.
Valley Power Systems distributes power products, spare parts and power management to customers across the US, Mexico, Asia and Latin America. The company has 400 employees, including 50 field service technicians. In this case study, we learn about their workforce management initiatives.
8 key things to look for in a field service mobile application
Access UTS (of Sydney UTS University) recently conducted a study observing a group of...
Optimise your field service with live video collaboration
The top 20% of field service performers are 69% more likely than their peers to have...
The seven types of power problems
Many of the mysteries of equipment failure, downtime, software and data corruption are often...
