Field Service Workforce Management: Winning with People
Supplied by The Service Council on Monday, 18 August, 2014
Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.
Network and applications troubleshooting on steroids
The latest in network performance monitoring and diagnostics delivers network engineers a...
Facility operations and maturity model: streamlining DC operations
An operations and maintenance program is critical in determining how a data centre is meeting...
The seven types of power problems
Many of the mysteries of equipment failure, downtime, software and data corruption are often...
