Field Service Workforce Management: Winning with People
Supplied by The Service Council on Monday, 18 August, 2014
Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.
How to ensure that your third-party providers meet customer expectations
Field service organisations with a widespread customer base or those that experience...
17 ways to automate field service and increase revenue
Field service executives need to know the current and emerging field service technologies — to...
Turn field service into a profit magnet
As the opportunities for field workers to help a business surge, companies are progressively...
