Field Service Workforce Management: Winning with People
Supplied by The Service Council on Monday, 18 August, 2014
Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.
Optical fibre - unparalleled bandwidth capacity
The requirements for speed and reliability of internet access have never been...
Mobile apps provide operational efficiency and productivity
Today’s field technicians require accurate and up-to-date information in order to deliver...
Service analytics - an open door to service improvement and increased profitability
As the importance of data continues to evolve, it is no longer okay for information to be...
