Field Service Workforce Management: Winning with People
Supplied by The Service Council on Monday, 18 August, 2014
Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.
Benefits of enterprise-grade mobile devices
Many field service companies, large manufacturers, logistic companies, healthcare providers...
Manage lunch breaks to maintain peak efficiency
The field worker lunch break is not only shrinking, in some cases it has disappeared...
How to build and maintain a sustainable fleet
Fleet management is mainly used for monitoring and improving fuel consumption...
