Field Service Workforce Management: Winning with People

Supplied by The Service Council on Monday, 18 August, 2014


Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.

This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.


Related White Papers

Streamline your SMB fleet – better your bottom line

Although business confidence is on the rise Australian SMBs are still doing it tough. The...

Assembled vs overmoulded cordsets – which industrial connectivity solution is best?

 Connectivity serves as a cornerstone for industrial automation environments delivering...

How to motivate your field workforce by using mobile apps

Mobile apps are the easiest way to get field engineers connected and in sync with everything...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd