Field Service Workforce Management: Winning with People

Supplied by The Service Council on Monday, 18 August, 2014

Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.

This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.

Related White Papers

Save up to 15% of your company’s annual fuel cost

Fuel is the largest fleet operating expense, so efficient fuel utilisation is essential for...

IoT, connectivity and the new look electrical industry — an eBook

Smart cities and smart grids facilitate two-way energy and information flow...

Reduce the cost risk of work-related injury

If work safety is not a current priority for your business, it should be. Work Safe Australia...

  • All content Copyright © 2019 Westwick-Farrow Pty Ltd