Field Service Efficiency: Strategies for Improvement
Supplied by The Service Council on Monday, 18 August, 2014
Efficiency in field service delivery is vital for field service organisations to achieve their goals in 2013 and beyond. These goals are tied to: Revenue Enhancement, Cost Containment and Customer Satisfaction Improvement and linked to improvements in field service efficiency.
In The Service Council’s 2013 Field Service Challenges research survey, organisations reported that cost containment and revenue growth were on the top of a long list of challenges presented to their field service businesses.
Expanding your mobile workforce — 12 key challenges and solutions
This white paper provides 12 common challenges that organisations face as they expand their...
Genuinely rugged or pretender — how do your field service devices rate?
Eight out of ten field service devices will be exposed to stressors including drops and...
Field Service Workforce Management: Winning with People
Service organizations are expanding the focus of their workforce management strategies to...
