The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
Excessive time spent on administrative tasks, an unawareness of employees and their whereabouts and a lack of business transparency severely impacts your efficiency and the customer experience.
There are many outputs of a mobility solution integrated with a workforce management optimisation scheduling solution. Most service organisations focus on the visibility of their field resources. But this is only a small portion of the functionality and benefits associated with a mobility solution.
The streamlined processes that cloud-based job management software offers has motivated many in the trade contracting sector to replace old pen and paper methods with the new technology.
Learn how to effectively dissipate heat from server cabinets and optimise the air conditioning of your computer centre.
Mobile options for your business are endless, yet few can actually meet all of your needs. The wrong choice — based on incorrect or incomplete information — can result in failure to realise your full return on investment.
Without clear visibility into contractor service delivery, customers do not receive the best service; brands suffer from a failure to meet SLA requirements; and contractors are left to manage mounds of paperwork that can delay invoicing and receivables.
60% of consumers are more likely to switch providers today, compared to 10 years ago. It is imperative now, more than ever, to deliver a seamless customer experience.
Field service engagement is the connective tissue between service technology and customers. Field service customers now demand ‘Uber-like’ tools that could provide the technician name, location, photo and estimated arrival time.
Field service lies at the heart of the Internet of Things (IoT) revolution. From advanced field service management software automatically scheduling and dispatching professionals, to drones and autonomous vehicles and beyond.
A company of 10 employees can lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key — especially if the issues are easy to fix.
How can you leverage digital transformation to provide higher levels of service, enhance the customer experience and reach new levels of productivity? Learn how companies like Serco Group take full advantage of new technologies, big data and analytics today, providing actionable and real-time intelligence.
The modern-day consumer has a new perspective on customer service, and irrespective of sector or business, they expect and demand a level of real-time communication and visibility.
Independent market research company Opinion Matters invited eight mobile workers who use mobile tablet scanning devices as part of their daily working activities (ie, delivery drivers, warehouse workers, retail logistics workers) to benchmark three different handheld tablets.
Customer satisfaction is a moving target. To secure those crucial business referrals your organisation now needs to go above and beyond to ‘wow’ those you serve.
Deploying the right mobile field service solution can decrease your costs, increase revenue, enhance cross-selling opportunities and improve overall customer satisfaction.