White Papers/Resources
The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
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Skill shortages and automation fears in field services and trade
Supplied by simPRO Software on 31 August, 2018Discover some surprising statistics on automation in your industry and learn how to successfully combat your skill shortages with job management software.
How to systemise your business and stretch profit margins
Supplied by simPRO Software on 19 March, 2018Excessive time spent on administrative tasks, an unawareness of employees and their whereabouts and a lack of business transparency severely impacts your efficiency and the customer experience.
Moving beyond the basics with field service mobility
Supplied by ClickSoftware Australia Pty Ltd on 19 September, 2017There are many outputs of a mobility solution integrated with a workforce management optimisation scheduling solution. Most service organisations focus on the visibility of their field resources. But this is only a small portion of the functionality and benefits associated with a mobility solution.
How job management software is driving success in the trade sector
Supplied by simPRO Software on 31 August, 2017The streamlined processes that cloud-based job management software offers has motivated many in the trade contracting sector to replace old pen and paper methods with the new technology.
7 ways to optimise the cooling of your server cabinets
Supplied by Pentair Schroff on 26 June, 2017Learn how to effectively dissipate heat from server cabinets and optimise the air conditioning of your computer centre.
How to maximise the ROI of your mobile device
Supplied by Zebra Technologies on 26 June, 2017Mobile options for your business are endless, yet few can actually meet all of your needs. The wrong choice — based on incorrect or incomplete information — can result in failure to realise your full return on investment.
How to gain visibility and control of contractor service delivery
Supplied by ClickSoftware Australia Pty Ltd on 07 June, 2017Without clear visibility into contractor service delivery, customers do not receive the best service; brands suffer from a failure to meet SLA requirements; and contractors are left to manage mounds of paperwork that can delay invoicing and receivables.
Retain your customer base with cutting-edge field service — infographic
Supplied by ClickSoftware Australia Pty Ltd on 17 May, 201760% of consumers are more likely to switch providers today, compared to 10 years ago. It is imperative now, more than ever, to deliver a seamless customer experience.
Deliver five-star field service engagement — an eBook
Supplied by ClickSoftware Australia Pty Ltd on 12 April, 2017Field service engagement is the connective tissue between service technology and customers. Field service customers now demand ‘Uber-like’ tools that could provide the technician name, location, photo and estimated arrival time.
How the IoT is changing the future of field service
Supplied by ClickSoftware Australia Pty Ltd on 27 February, 2017Field service lies at the heart of the Internet of Things (IoT) revolution. From advanced field service management software automatically scheduling and dispatching professionals, to drones and autonomous vehicles and beyond.
How to avoid everyday IT support roadblocks — an infographic
Supplied by Citrix Online on 14 February, 2017A company of 10 employees can lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key — especially if the issues are easy to fix.
Advanced analytics for Australian service management operations
Supplied by Equinix on 14 February, 2017How can you leverage digital transformation to provide higher levels of service, enhance the customer experience and reach new levels of productivity? Learn how companies like Serco Group take full advantage of new technologies, big data and analytics today, providing actionable and real-time intelligence.
How Uber spells the future for field service
Supplied by ClickSoftware Australia Pty Ltd on 21 December, 2016The modern-day consumer has a new perspective on customer service, and irrespective of sector or business, they expect and demand a level of real-time communication and visibility.
A key benchmark test for the best rugged device
Supplied by Panasonic Australia Pty Limited on 11 November, 2016Independent market research company Opinion Matters invited eight mobile workers who use mobile tablet scanning devices as part of their daily working activities (ie, delivery drivers, warehouse workers, retail logistics workers) to benchmark three different handheld tablets.
The top strategies delivering customer value in 2016
Supplied by ClickSoftware Australia Pty Ltd on 14 October, 2016Customer satisfaction is a moving target. To secure those crucial business referrals your organisation now needs to go above and beyond to ‘wow’ those you serve.
