The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
By 2035, the present day reactionary 'above and beyond' customer service will be no more. Instead, customer service will pro-actively exist within the product. Companies will have to use a collection of the advancing technologies, all flowing through the Internet of Things, to provide a predictive customer service experience.
As the opportunities for field workers to help a business surge, companies are progressively treating their service groups as profit centres. For service technicians to take on this role and generate revenue the support of a reliable mobile field service solution is a necessity.
Breaking the law when driving a loaded work ute or trailer is not difficult. The difficulty is determining the rules and regulations around load restraint for vehicles under 4.5 t GVM. They are confusing at best.
Where once enterprise resource planning (ERP) reigned, businesses now have an abundance of field service management technology options with which to manage their organisation. ERP plays its part, but businesses often have misconceptions about what that part should be.
The use of game mechanics in business applications is a growing trend. Research has revealed that it has led to significant improvements in critical business KPIs. As a fleet owner, gamification presents a fresh opportunity to optimise your business.
Data security is one of the key risk factors facing field organisations today. What are the risks? How do we protect ourselves? What can we do to address these challenges before something happens?
If work safety is not a current priority for your business, it should be. Work Safe Australia recorded two work-related deaths per 100,000 workers in a recent financial year. Work-related injury and illness was estimated to cost $60.6 billion in another financial year, 4.8% of the Australian GDP.
Although business confidence is on the rise Australian SMBs are still doing it tough. The number of companies declared bankrupt in May 2015 was the highest since October 2013. To make the cut efficiency is still the order of the day.
Smart cities and smart grids facilitate two-way energy and information flow allowing building owners, operators and users to reduce their electricity bills and greenhouse gas emissions, and improve energy management.
The Australian electrical services industry has weathered a constant state of change in recent years. Challenging economic conditions, amendments to legislation and licensing, and the emergence of new technologies that require specialist skills and training have significantly shifted the landscape.
The field worker lunch break is not only shrinking, in some cases it has disappeared altogether. While a reduced lunch break provides more time for work to be done, it can also lead to loss of productivity, irritability, stress and even health problems.
Going paperless isn’t so much about eliminating paper — it’s about streamlining operations by eliminating tedious and labour-intensive tasks. Too many field service organisations suffocate in paperwork and employ error-prone manual processes. As a result, their operational efficiency is far from optimal.
Mobile technology is now an essential component of every successful field service organisation. Mobile-based solutions provide the opportunity to improve the scheduling, dispatching, routing and communication, amongst many other aspects of field work. With new opportunity comes new challenges, however, primarily in the ways of implementation, IT management and security.
Satisfied workers equal better service — it’s a simple equation. Unsatisfied workers, in contrast, can equal lost efficiency and a destructive customer experience.