White Papers/Resources

The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.


10 ways to find the best field service management software

Supplied by IFS Australia on 18 February, 2016

There are now hundreds of diverse FSM software offerings on the market. How do you sift through all of these options and make the best choice for your business?


LED tail-lights — are you aware of the risks?

Supplied by XL Service Bodies Pty Ltd on 11 February, 2016

Modern cars are computers on wheels. Post-fitting LED tail-lights to their complex electrical systems is fraught with risk. Most vehicles do not have a compatible system that allows direct replacement. Incorrect installation can compromise the modern electrics, introduce new problems and put your manufacturer's warranty in jeopardy.


DC energy performance management — a best practice guide

Supplied by Schneider Electric Global on 14 January, 2016

Rising energy prices, along with green lease and smart electricity systems, are set to transform energy performance management. It will soon be mandatory for facilities to monitor and measure energy use across the entire building.


Your duty of care and the high price of failure

Supplied by Navman Wireless Australia on 19 November, 2015

Driving is a hazardous business. You must do everything within reason to protect your people from risks associated with their work. There are heavy penalties for failing to do so.


Facility operations and maturity model: streamlining DC operations

Supplied by Schneider Electric IT Business on 17 November, 2015

An operations and maintenance program is critical in determining how a data centre is meeting its design goals and business objectives. The 'maturity model' within this white paper presents a standardised framework for clarifying how effective that program is and what might be lacking, and for benchmarking performance to drive continuous improvement within the facility.


The guide to making the right decisions for your mobile solutions

Supplied by Zebra Technologies on 13 November, 2015

For a superior mobile field service solution you need a well-thought-out holistic strategy that includes device management, service support strategy and security of applications and devices.


The 5 best ways to cut fuel costs

Supplied by Telogis on 12 November, 2015

Given that fuel is the largest fleet operating cost, managing fuel consumption is essential for a company to remain competitive. Companies with the most efficient utilisation rely on location intelligence technologies to provide visibility into the areas that most influence fuel costs.


The 3 key benefits of cloud-based mobile workforce management

Supplied by ClickSoftware Australia Pty Ltd on 12 November, 2015

Improving customer interactions is key to driving business growth and gaining that competitive edge. A cloud-based mobile workforce management solution can bring the agility needed to achieve this great customer experience.


The essential guide to prefabricated DC deployment

Supplied by Schneider Electric IT Business on 05 November, 2015

The deployment process of a prefabricated data centre differs greatly from a traditional data centre. From designing the data centre, to preparing the site, to procuring the equipment, to installation, you can expect a change in the nature of planning and a dramatically compressed schedule.


What will customer service look like in 20 years?

Supplied by ClickSoftware Australia Pty Ltd on 05 November, 2015

By 2035, the present day reactionary 'above and beyond' customer service will be no more. Instead, customer service will pro-actively exist within the product. Companies will have to use a collection of the advancing technologies, all flowing through the Internet of Things, to provide a predictive customer service experience.


Turn field service into a profit magnet

Supplied by Zebra Technologies on 30 October, 2015

As the opportunities for field workers to help a business surge, companies are progressively treating their service groups as profit centres. For service technicians to take on this role and generate revenue the support of a reliable mobile field service solution is a necessity.


Safeguard your fleet from the probable penalties

Supplied by XL Service Bodies Pty Ltd on 12 October, 2015

Breaking the law when driving a loaded work ute or trailer is not difficult. The difficulty is determining the rules and regulations around load restraint for vehicles under 4.5 t GVM. They are confusing at best.


ERP in field service — 5 myths and 5 truths

Supplied by ProQuest Consulting on 30 September, 2015

Where once enterprise resource planning (ERP) reigned, businesses now have an abundance of field service management technology options with which to manage their organisation. ERP plays its part, but businesses often have misconceptions about what that part should be.


Fleet management and the gamification revolution

Supplied by Telogis on 22 September, 2015

The use of game mechanics in business applications is a growing trend. Research has revealed that it has led to significant improvements in critical business KPIs. As a fleet owner, gamification presents a fresh opportunity to optimise your business.


Safeguarding your business in the digital age

Supplied by Professional Advantage Pty Ltd on 18 September, 2015

Data security is one of the key risk factors facing field organisations today. What are the risks? How do we protect ourselves? What can we do to address these challenges before something happens?


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