White Papers/Resources

The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.

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17 ways to automate field service and increase revenue

Supplied by LogMeIn Australia Pty Ltd on 14 April, 2016

Field service executives need to know the current and emerging field service technologies — to optimise processes with automation technologies for customer records, financial accounts, scheduling and on-site service.


Easy SMB solutions to optimise invoicing

Supplied by The Service Manager on 08 April, 2016

On-time, accurate billing impacts your bottom line and customer relationships. Implementing effective systems and streamlining processes will improve your cashflow, profitability and customer retention.


7 steps to ensure effective cable management

Supplied by Schneider Electric IT Business on 21 March, 2016

A comprehensive strategy is critical when managing power and data cables within IT racks. Without one the uptime, safety and cooling efficiency of your data centre are at significant risk.


How to gain competitive advantage by integrating FSM to ERP

Supplied by IFS Australia on 14 March, 2016

Integrating your Field Service Management (FSM) to ERP can improve 'first time fix' rates, customer satisfaction and service scheduling. It also provides the intelligence to successfully manage service costs. Developing a faultless framework for this integration, however, is critical to maximise the expected business benefits.


Expanding your mobile workforce — 12 key challenges and solutions

Supplied by Combined Communications on 08 March, 2016

This white paper provides 12 common challenges that organisations face as they expand their mobile workforce and the systems to support them.


10 ways to find the best field service management software

Supplied by IFS Australia on 18 February, 2016

There are now hundreds of diverse FSM software offerings on the market. How do you sift through all of these options and make the best choice for your business?


LED tail-lights — are you aware of the risks?

Supplied by XL Service Bodies Pty Ltd on 11 February, 2016

Modern cars are computers on wheels. Post-fitting LED tail-lights to their complex electrical systems is fraught with risk. Most vehicles do not have a compatible system that allows direct replacement. Incorrect installation can compromise the modern electrics, introduce new problems and put your manufacturer's warranty in jeopardy.


DC energy performance management — a best practice guide

Supplied by Schneider Electric Global on 14 January, 2016

Rising energy prices, along with green lease and smart electricity systems, are set to transform energy performance management. It will soon be mandatory for facilities to monitor and measure energy use across the entire building.


Your duty of care and the high price of failure

Supplied by Navman Wireless Australia on 19 November, 2015

Driving is a hazardous business. You must do everything within reason to protect your people from risks associated with their work. There are heavy penalties for failing to do so.


Facility operations and maturity model: streamlining DC operations

Supplied by Schneider Electric IT Business on 17 November, 2015

An operations and maintenance program is critical in determining how a data centre is meeting its design goals and business objectives. The 'maturity model' within this white paper presents a standardised framework for clarifying how effective that program is and what might be lacking, and for benchmarking performance to drive continuous improvement within the facility.


The guide to making the right decisions for your mobile solutions

Supplied by Zebra Technologies on 13 November, 2015

For a superior mobile field service solution you need a well-thought-out holistic strategy that includes device management, service support strategy and security of applications and devices.


The 5 best ways to cut fuel costs

Supplied by Telogis on 12 November, 2015

Given that fuel is the largest fleet operating cost, managing fuel consumption is essential for a company to remain competitive. Companies with the most efficient utilisation rely on location intelligence technologies to provide visibility into the areas that most influence fuel costs.


The 3 key benefits of cloud-based mobile workforce management

Supplied by ClickSoftware Australia Pty Ltd on 12 November, 2015

Improving customer interactions is key to driving business growth and gaining that competitive edge. A cloud-based mobile workforce management solution can bring the agility needed to achieve this great customer experience.


The essential guide to prefabricated DC deployment

Supplied by Schneider Electric IT Business on 05 November, 2015

The deployment process of a prefabricated data centre differs greatly from a traditional data centre. From designing the data centre, to preparing the site, to procuring the equipment, to installation, you can expect a change in the nature of planning and a dramatically compressed schedule.


What will customer service look like in 20 years?

Supplied by ClickSoftware Australia Pty Ltd on 05 November, 2015

By 2035, the present day reactionary 'above and beyond' customer service will be no more. Instead, customer service will pro-actively exist within the product. Companies will have to use a collection of the advancing technologies, all flowing through the Internet of Things, to provide a predictive customer service experience.


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