The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
Customer complaints constantly stem from businesses providing incorrect information: site details are incorrect, billing information is incorrect, invoice total is wrong, warranty material is askew. The reality is, most businesses can't efficiently manage the influx of information — so corners are cut.
The top 20% of field service performers are 69% more likely than their peers to have implemented live video tools. They are also 70% more likely to provide technicians with access to recorded training videos.
When scheduling maintenance the stakes are high. Inefficient scheduling practices easily lead to large losses of billable work, delays, negative effects on other jobs and customer dissatisfaction.
Field service executives need to know the current and emerging field service technologies — to optimise processes with automation technologies for customer records, financial accounts, scheduling and on-site service.
On-time, accurate billing impacts your bottom line and customer relationships. Implementing effective systems and streamlining processes will improve your cashflow, profitability and customer retention.
A comprehensive strategy is critical when managing power and data cables within IT racks. Without one the uptime, safety and cooling efficiency of your data centre are at significant risk.
Integrating your Field Service Management (FSM) to ERP can improve 'first time fix' rates, customer satisfaction and service scheduling. It also provides the intelligence to successfully manage service costs. Developing a faultless framework for this integration, however, is critical to maximise the expected business benefits.
This white paper provides 12 common challenges that organisations face as they expand their mobile workforce and the systems to support them.
There are now hundreds of diverse FSM software offerings on the market. How do you sift through all of these options and make the best choice for your business?
Modern cars are computers on wheels. Post-fitting LED tail-lights to their complex electrical systems is fraught with risk. Most vehicles do not have a compatible system that allows direct replacement. Incorrect installation can compromise the modern electrics, introduce new problems and put your manufacturer's warranty in jeopardy.
Rising energy prices, along with green lease and smart electricity systems, are set to transform energy performance management. It will soon be mandatory for facilities to monitor and measure energy use across the entire building.
Driving is a hazardous business. You must do everything within reason to protect your people from risks associated with their work. There are heavy penalties for failing to do so.
An operations and maintenance program is critical in determining how a data centre is meeting its design goals and business objectives. The 'maturity model' within this white paper presents a standardised framework for clarifying how effective that program is and what might be lacking, and for benchmarking performance to drive continuous improvement within the facility.
For a superior mobile field service solution you need a well-thought-out holistic strategy that includes device management, service support strategy and security of applications and devices.
Given that fuel is the largest fleet operating cost, managing fuel consumption is essential for a company to remain competitive. Companies with the most efficient utilisation rely on location intelligence technologies to provide visibility into the areas that most influence fuel costs.