Service Transformation: The Business Case

Supplied by The Service Council on Friday, 15 August, 2014


For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.

For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization. The identity of service has to transform from a pure support function to one that delivers customer value, is profitable, and can significantly impact the performance of other business functions. 


Related White Papers

How too much information can drown your business

A critical problem facing field service businesses running paper-based systems is data...

Advanced virtualised environment for substations

Learn about next-gen virtualisation technology and...

Mobile apps provide operational efficiency and productivity

Today’s field technicians require accurate and up-to-date information in order to deliver...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd