The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
How too much information can drown your business
A critical problem facing field service businesses running paper-based systems is data...
Cat 8 cabling standards update
A task group has recently been approved to study the concept of adding ISO/IEC Class II limits...
Benefits of enterprise-grade mobile devices
Many field service companies, large manufacturers, logistic companies, healthcare providers...
