The Path to Service Transformation

Supplied by The Service Council on Friday, 15 August, 2014


Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.

This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.  


Related White Papers

Automated scheduling and dispatch - how to increase revenue and customer satisfaction

One of the problems the field service industry faces is how to better optimise resources to...

Save up to 15% of your company’s annual fuel cost

Fuel is the largest fleet operating expense, so efficient fuel utilisation is essential for...

Fleet management and the gamification revolution

The use of game mechanics in business applications is a growing trend. Research has revealed...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd