The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Benefits of enterprise-grade mobile devices
Many field service companies, large manufacturers, logistic companies, healthcare providers...
Manage lunch breaks to maintain peak efficiency
The field worker lunch break is not only shrinking, in some cases it has disappeared...
How too much information can drown your business
A critical problem facing field service businesses running paper-based systems is data...
