The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
IoT, connectivity and the new look electrical industry — an eBook
Smart cities and smart grids facilitate two-way energy and information flow...
Top tips to avoid power quality disturbances
This paper reviews the most common types of power disturbances, what causes them and how to...
Turn field service into a profit magnet
As the opportunities for field workers to help a business surge, companies are progressively...
