The 2014 Service Outlook

Competition in service is very real and is forcing organizations to re-think their value proposition.

Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:

Workforce and People Management Strategies
Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
The Internet of Things

Related White Papers

Examine six essential criteria that you need to...

Fleet management is mainly used for monitoring and improving fuel consumption...

Access UTS (of Sydney UTS University) recently conducted a study observing a group of...

Content from other channels on our network

Key deployment milestone for UK's Emergency Services Network

The building behind the address

Guidance updated on precision timing for critical infrastructure

Drones join the fight against illegal foreign fishing

GSMA to strengthen early warning systems across the Pacific

From technology owner to orchestrator: how AI is reshaping the CIO role

Sophos enhances network security portfolio

CrowdStrike, Dynatrace aim to disrupt SIEM sector

ServiceNow adds vibe coding to EmployeeWorks

Managing the increasing risk of artificial unintelligence

Government can strengthen security without rushing to replace proven systems

Smartsheet completes IRAP assessment

Beyond the security checklist: why frontline computing needs a layered approach

ASD releases Annual Cyber Threat Report

DTA releases AI Reference Architecture