The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
[White paper] Your guide to industrial limit switch technology
Straight-forward and cost-effective switching...
Safeguarding your business in the digital age
Data security is one of the key risk factors facing field organisations today. What are the...
How to build and maintain a sustainable fleet
Fleet management is mainly used for monitoring and improving fuel consumption...
