The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Field service optimisation - improving efficiency across the enterprise
In today’s field service sector many companies are looking at how innovation and technology...
How Uber spells the future for field service
The modern-day consumer has a new perspective on customer service, and irrespective of...
Top tips for fuel and vehicle savings
As a small business owner with mobile workers on the road, you’ve probably invested a...
