The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
DC energy performance management — a best practice guide
Rising energy prices, along with green lease and smart electricity systems, are set to...
What does green retrofitting mean for you?
The new trend for designing sustainable, energy-efficient buildings has taken a further step:...
How to avoid everyday IT support roadblocks — an infographic
A company of 10 employees can lose as much as $183/hour of downtime plus the cost of...
