The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Optimise field worker efficiency with mobile solutions
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How to schedule field service to stretch your profit margin
When scheduling maintenance the stakes are high. Inefficient scheduling practices easily lead...
The guide to making the right decisions for your mobile solutions
For a superior mobile field service solution you need a well-thought-out holistic strategy...

