The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
LED tail-lights — are you aware of the risks?
Modern cars are computers on wheels. Post-fitting LED tail-lights to their complex electrical...
How to choose between the myriad GPS vehicle tracking solutions
Choosing the right GPS vehicle tracking solution for your business is an important decision...
Digital transformation can reduce field service response times by 80–90%
Forward-thinking businesses are adopting IoT strategies to reduce service response times by...
