The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
The human element of the Safety Advisor's job - things that can (and do) go wrong
Health and Safety Advisors are the heart of the organisation in terms of knowledge about...
Power quality eBook
With equipment and energy costs rising, it's hard to stress enough the importance of power...
Top tips to avoid power quality disturbances
This paper reviews the most common types of power disturbances, what causes them and how to...
