The 2014 Service Outlook

Supplied by The Service Council on Friday, 15 August, 2014


Competition in service is very real and is forcing organizations to re-think their value proposition.

Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:

  • Workforce and People Management Strategies
  • Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
  • The Internet of Things 

Related White Papers

Advanced virtualised environment for substations

Learn about next-gen virtualisation technology and...

7 ways to optimise the cooling of your server cabinets

Learn how to effectively dissipate heat from server cabinets and optimise the air...

Service analytics - an open door to service improvement and increased profitability

As the importance of data continues to evolve, it is no longer okay for information to be...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd