The 2014 Service Outlook

Supplied by The Service Council on Friday, 15 August, 2014


Competition in service is very real and is forcing organizations to re-think their value proposition.

Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:

  • Workforce and People Management Strategies
  • Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
  • The Internet of Things 

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