The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Safeguarding your business in the digital age
Data security is one of the key risk factors facing field organisations today. What are the...
LED tail-lights — are you aware of the risks?
Modern cars are computers on wheels. Post-fitting LED tail-lights to their complex electrical...
The evolution of return on security investment (ROSI)
The GFC of 2008 had a serious impact on the security industry. Although the advanced...
