The 2014 Service Outlook

Competition in service is very real and is forcing organizations to re-think their value proposition.

Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:

Workforce and People Management Strategies
Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
The Internet of Things

Related White Papers

Content from other channels on our network

Unlocking AI's potential: navigating the tightrope between innovation and trust

DTA launches a new Microsoft licensing panel

Answering the call to transform our emergency services

NSW Government approves another 15 data centre projects

DTA announces updated Delivery Confidence Assessment guidance

Red Hat expands collaboration with Google Cloud

World Backup Day: why smarter data — not more data — defines resilience

Datadog launches AI-powered security analyst

BeyondTrust introduces tools for securing AI agents

Oracle launching AI hub in Sydney

Machine Safety Services from Concept to Operation

Hospital's award-winning transformation of return to work

When PPE becomes negotiable: understanding glove use through a behavioural science lens

WA's 2026 Work Health and Safety Excellence Awards — entries close 29 May

Woman crushed by 23,639-litre water tank leads to $115K in fines