The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Retain your customer base with cutting-edge field service — infographic
60% of consumers are more likely to switch providers today, compared to 10 years ago. It is...
Retrofit your distribution grid by utilising local intelligent circuit breakers
The trend for refurbishment and extension of existing infrastructure in the distribution grid...
Benefits of enterprise-grade mobile devices
Many field service companies, large manufacturers, logistic companies, healthcare providers...
