The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
How to streamline your workflows with next-gen job management software
Discover how job management software can help you improve efficiency in your field service...
A job management system that can substantially reduce your labour costs
If a service-based business strives to ‘out-compete’ its competitors, it needs to increase...
Safeguarding your business in the digital age
Data security is one of the key risk factors facing field organisations today. What are the...
