The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
How to maximise the ROI of your mobile device
Mobile options for your business are endless, yet few can actually meet all of your needs....
Advanced analytics for Australian service management operations
How can you leverage digital transformation to provide higher levels of service, enhance...
The latest smart energy application innovations — case studies
Examine this collection of case studies to learn...
