The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Designing a metering system for small and medium-sized buildings
With rising energy costs, environmental pressures and unreliable power supply, there is a need...
Genuinely rugged or pretender — how do your field service devices rate?
Eight out of ten field service devices will be exposed to stressors including drops and...
