The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
General instructions on lightning safety for shelters
Severe lightning injuries and fatalities are reported each year from all over the world,...
Designing a metering system for small and medium-sized buildings
With rising energy costs, environmental pressures and unreliable power supply, there is a need...
The key to maximising and future-proofing your network performance
Explore the evolution of high-density fibre...
