The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
How to leverage variable cooling for advanced DC infrastructure
Examine expert guidance on thermal management in relation to variable load profiles in...
ERP in field service — 5 myths and 5 truths
Where once enterprise resource planning (ERP) reigned, businesses now have an abundance of...
Optimise your field service with live video collaboration
The top 20% of field service performers are 69% more likely than their peers to have...
