The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Your fleet is your canvas for maximising profits
Maintaining a fleet of vehicles, no matter how small, is considered a major operating expense...
Turn field service into a profit magnet
As the opportunities for field workers to help a business surge, companies are progressively...
What field technology will deliver the best ROI in 2020?
Zebra’s 2015 field operations vision study found that 70% of field personnel expect budget...
