The 2014 Service Outlook

Supplied by The Service Council on Friday, 15 August, 2014


Competition in service is very real and is forcing organizations to re-think their value proposition.

Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:

  • Workforce and People Management Strategies
  • Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
  • The Internet of Things 

Related White Papers

Safeguarding your business in the digital age

Data security is one of the key risk factors facing field organisations today. What are the...

How to ensure that your third-party providers meet customer expectations

Field service organisations with a widespread customer base or those that experience...

How to improve fleet safety

When you operate a fleet of vehicles, you are at risk of road accidents which can...


  • All content Copyright © 2026 Westwick-Farrow Pty Ltd