The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Increase customer satisfaction and profit without adding to your fleet
Efficient fleet utilisation leads to reaching both optimum customer satisfaction...
DC energy performance management — a best practice guide
Rising energy prices, along with green lease and smart electricity systems, are set to...
Skill shortages and automation fears in field services and trade
Discover some surprising statistics on automation in your industry and learn how to successfully...
