The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Advanced virtualised environment for substations
Learn about next-gen virtualisation technology and...
7 ways to optimise the cooling of your server cabinets
Learn how to effectively dissipate heat from server cabinets and optimise the air...
Service analytics - an open door to service improvement and increased profitability
As the importance of data continues to evolve, it is no longer okay for information to be...

 

 
 
