The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
How to systemise your business and stretch profit margins
Excessive time spent on administrative tasks, an unawareness of employees and their whereabouts...
How to ensure that your third-party providers meet customer expectations
Field service organisations with a widespread customer base or those that experience...
14 best practices for building video surveillance networks
To maximise your system capabilities and avoid potential pitfalls, you need an...
