The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Fleet management and the gamification revolution
The use of game mechanics in business applications is a growing trend. Research has revealed...
Designing a metering system for small and medium-sized buildings
With rising energy costs, environmental pressures and unreliable power supply, there is a need...
A key benchmark test for the best rugged device
Independent market research company Opinion Matters invited eight mobile workers who use...