The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Buyer's guide to test and measurement equipment
This guide is designed to assist you in selecting and deciding on investment criteria for your...
Advanced distribution management systems in the smart grid era
Learn how to implement ADMS into your network, manage your grids in real time and cut your costs.
How small cell systems deliver on big wireless traffic demands
With wireless network traffic growth booming, carriers are increasingly dependent on small...
