The 2014 Service Outlook

Competition in service is very real and is forcing organizations to re-think their value proposition.

Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:

Workforce and People Management Strategies
Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
The Internet of Things

Related White Papers

Mobile field technology may just be one piece of the puzzle for service companies looking to...

The ability to accurately measure business performance in a timely manner can make the...

Service organizations are expanding the focus of their workforce management strategies to...

Content from other channels on our network

Could this VR headset hold the key to vocational recovery?

National Safe Work Month activity kit released

Abattoir cake press entanglement death leads to $785K fine

John Holland charged with Category 2 offence after reservoir fall

These are the five sectors Victoria will target over the next year

NSW Government local manufacturing target exceeded with new buses

WA Government investing in wind energy manufacturing opportunities

Australian manufacturing growing at fastest pace since 2022

Pacific Automation achieves Weidmüller ProPartner status: A milestone for WA industry

High Integrity Pressure Protection System (HIPPS) 2oo3 voting shutdown system

Australian businesses adopting AI at a rapid pace

Reducing environmental impact through real-time data streaming

Australia's tech spending revolution is coming — and we can thank the trade war

Phishing attacks on Australian workers growing more successful

Should AI actually be the biggest IT sustainability concern?