The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Paperless automation a proven success
Going paperless isn’t so much about eliminating paper — it’s about streamlining operations by...
How to motivate your field workforce by using mobile apps
Mobile apps are the easiest way to get field engineers connected and in sync with everything...
Service analytics - an open door to service improvement and increased profitability
As the importance of data continues to evolve, it is no longer okay for information to be...
