The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Powered fibre can jump-start the IoT revolution
There will be an estimated 25 billion devices online by 2020 as the Internet of Things...
The Path to Service Transformation
Automated scheduling and dispatch - how to increase revenue and customer satisfaction
One of the problems the field service industry faces is how to better optimise resources to...
