The 2014 Service Outlook

Competition in service is very real and is forcing organizations to re-think their value proposition.

Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:

Workforce and People Management Strategies
Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
The Internet of Things

Related White Papers

An operations and maintenance program is critical in determining how a data centre is meeting...

The requirements for speed and reliability of internet access have never been...

The Service Council’s latest research on field service challenges highlights how...

Content from other channels on our network

Longer lifespan for rechargeable zinc-iodine batteries

2D semiconductor can be programmed and erased with light

Novel silicon carbide transistors operate at 600°C

Global semiconductor market to reach $1.6 trillion in 2026

Controlling defects helps improve solar cell performance

How the right antenna can deliver critical insights into wastewater

Connectivity resilience emerges as a defining priority for government agencies

Comms Connect Melbourne workshops announced

Comms Connect preview: Automated Frequency Coordination trial underway in SA

Improving firefighter readiness through modern station alerting

WA commences prosecutions in relation to four workplace fatalities

Could 'swarms' of giant cyborg cockroaches be the future of disaster sites care?

$800K fine after pedestrian fatally struck by reversing reach stacker

The air receiver registration duty most sites don't know they have

Death of 25-year-old crushed against steel frame leads to $630K in fines