The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
14 best practices for building video surveillance networks
To maximise your system capabilities and avoid potential pitfalls, you need an...
Advanced distribution management systems in the smart grid era
Learn how to implement ADMS into your network, manage your grids in real time and cut your costs.
[White paper] Your guide to industrial limit switch technology
Straight-forward and cost-effective switching...
