The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Related White Papers
Save up to 15% of your company’s annual fuel cost
Fuel is the largest fleet operating expense, so efficient fuel utilisation is essential for...
Maximise your distribution growth with digitisation — an eBook
Digitalisation is essential to the longevity of your business and crucial to improve your growth.
7 ways to optimise the cooling of your server cabinets
Learn how to effectively dissipate heat from server cabinets and optimise the air...
