The 2014 Service Outlook

Competition in service is very real and is forcing organizations to re-think their value proposition.

Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:

Workforce and People Management Strategies
Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
The Internet of Things

Related White Papers

Fuel is the largest fleet operating expense, so efficient fuel utilisation is essential for...

Examine what types and kinds of rugged computing...

The new trend for designing sustainable, energy-efficient buildings has taken a further step:...

Content from other channels on our network

Australia's path to AI sovereignty lies in strategic control, not reinvention

HPE collaborating with 2degrees on AI innovation

Can Australian businesses afford to waste $557 million?

CrowdStrike achieves ISO certification for AI security

Data Privacy Day: Why more security tools don't mean better data protection

How power rivalry is reshaping semiconductor supply chains

Molecular Velcro coating boosts solar cell efficiency

Battery chemistry used to break down forever chemicals

A greener method to produce high-performance graphene

Novel network cuts latency and energy in smart factories

What Australia's new public sector Chief AI Officers need to get right

Melton City Council goes live with cloud ERP

SentinelOne, Arete launch public sector security solution

APS disclosure of automated decision-making could be improved: OAIC

Rethinking endpoint security: the overlooked risk in hybrid public sector work