Reviewing Field Service Strategy: Aligning Focus and Execution
Supplied by The Service Council on Friday, 15 August, 2014
A review of current field processes to identify areas of improvement is the first step toward better resolution rates and improved revenue opportunities for field service organisations.
This paper examines research of 260 organisations world-wide, which was conducted March 2014, to gauge potential areas of improvement.
Related White Papers
7 steps to ensure effective cable management
A comprehensive strategy is critical when managing power and data cables within IT racks....
The key to maximising and future-proofing your network performance
Explore the evolution of high-density fibre...
Genuinely rugged or pretender — how do your field service devices rate?
Eight out of ten field service devices will be exposed to stressors including drops and...
