Reviewing Field Service Strategy: Aligning Focus and Execution
Supplied by The Service Council on Friday, 15 August, 2014
A review of current field processes to identify areas of improvement is the first step toward better resolution rates and improved revenue opportunities for field service organisations.
This paper examines research of 260 organisations world-wide, which was conducted March 2014, to gauge potential areas of improvement.
Related White Papers
Fleet management and the gamification revolution
The use of game mechanics in business applications is a growing trend. Research has revealed...
Research Insight: Bring Your Own Device (BYOD) in Field Service
A little more than one third (35%) of organisations allow employees to bring their own field...
ERP in field service — 5 myths and 5 truths
Where once enterprise resource planning (ERP) reigned, businesses now have an abundance of...
