Eliminating front-office and field-workforce communication barriers to improve customer experience
Supplied by ClickSoftware Australia on Thursday, 02 October, 2014
In this white paper you can read about the three types of business challenges many service companies face.
Improving communication among your field workers, dispatchers and customer service representatives with a mobile workforce management solution can make these problems a thing of the past.
Providing customer service representatives with access to mobile workers’ schedules can increase business process visibility and improve productivity.
Related White Papers
Your duty of care and the high price of failure
Driving is a hazardous business. You must do everything within reason to protect your people...
Data centre monitoring and management eBook
Whether it's the server under the stairs or the world's largest, the data centre is...
Service analytics - an open door to service improvement and increased profitability
As the importance of data continues to evolve, it is no longer okay for information to be...
