What will customer service look like in 20 years?
Supplied by ClickSoftware Australia Pty Ltd on Thursday, 05 November, 2015
By 2035, the present day reactionary 'above and beyond' customer service will be no more. Instead, customer service will pro-actively exist within the product. Companies will have to use a collection of the advancing technologies, all flowing through the Internet of Things, to provide a predictive customer service experience.
Download this white paper to discover how these changes will affect your businesses future.
Related White Papers
What field technology will deliver the best ROI in 2020?
Zebra’s 2015 field operations vision study found that 70% of field personnel expect budget...
How to gain competitive advantage by integrating FSM to ERP
Integrating your Field Service Management (FSM) to ERP can improve 'first time fix' rates,...
The 2014 Service Outlook
Competition in service is very real and is forcing organizations to re-think their value...
