What will customer service look like in 20 years?
Supplied by ClickSoftware Australia Pty Ltd on Thursday, 05 November, 2015
By 2035, the present day reactionary 'above and beyond' customer service will be no more. Instead, customer service will pro-actively exist within the product. Companies will have to use a collection of the advancing technologies, all flowing through the Internet of Things, to provide a predictive customer service experience.
Download this white paper to discover how these changes will affect your businesses future.
Turn field service into a profit magnet
As the opportunities for field workers to help a business surge, companies are progressively...
Facility operations and maturity model: streamlining DC operations
An operations and maintenance program is critical in determining how a data centre is meeting...
Field service optimisation - improving efficiency across the enterprise
In today’s field service sector many companies are looking at how innovation and technology...