For a superior mobile field service solution you need a well-thought-out holistic strategy that includes device management, service support strategy and security of applications and devices.
Improving customer interactions is key to driving business growth and gaining that competitive edge. A cloud-based mobile workforce management solution can bring the agility needed to achieve this great customer experience.
A new report from ServiceNow titled 'The State of Work in Australia' reveals that Australian corporate managers are spending an average of 36% of their time on needless administrative tasks, potentially hampering organisational growth.
Kordia Solutions is a leading end-to-end Australian telecommunications, communications and broadcast service provider. The company deploys and maintains critical networks and infrastructure across Australia, employing engineers responsible for structural and network design, telecommunications and IP technology, as well as a mobile team of around 240 field service workers.
Field service automation, machine-to-machine (M2M) and Internet of Things (IoT) solutions are providing more data than ever before on technician efficiency, first-time fix rates, response times, parts usage and billing. But data alone isn’t enough to act upon.
Pronto Software has unveiled a new face for its ERP and analytics platform, Pronto Xi 730, in addition to a broad range of enhancements that make the solution faster and easier to use. The cloud-based solution features a new web interface, offering access from any device with an internet connection.
Purchasing software can mean making big decisions. Depending on the type of system you are seeking, a multitude of products may seem legitimate at first glance, but it pays to evaluate with a critical eye.
Astea International has announced the release of Astea Alliance 12.5. The product will be introduced at the Gartner Symposium/ITxpo, which will be held from 26–29 October at the Gold Coast Convention and Exhibition Centre.
Trimble has been ranked the number one telematics service provider in ABI Research's 2015 Commercial Telematics Competitive Assessment for a third consecutive year.
Many devices and technologies we take for granted were once considered disruptive, but now they are part of everyday use.
Data security is one of the key risk factors facing field organisations today. What are the risks? How do we protect ourselves? What can we do to address these challenges before something happens?
NEXUS FS (Field Service) provides service businesses of any size an enterprise-quality, cloud-based field service management solution with a comprehensive mobile application that enables them to focus on what they do best: providing world-class service to their residential and commercial customers.
MiX Telematics is strengthening its MiX SafeDrive solutions with the addition of MyMiX — an innovative driver engagement platform that further enables its customers to run safer and more efficient fleet operations. MyMiX gives drivers a tangible opportunity to own the important process of continuous improvement.
Collaborative work management software expert Clarizen has announced its new Australian office, expanding its global footprint in the Asia-Pacific (APAC) market.
When starting your dream business, growth doesn't happen overnight. It takes a lot of hard work, time and drive to build and sustain a successful business. One of the things many new businesses find difficult, or sometimes do not consider at all, is finding an information system that will support the entire enterprise, both now and into the future.