ERP efficiency
30 August, 2016After many years of managing mutliple disparate systems, it became evident to promotional products manufacturer House of Uniforms that a change of business software and systems was essential for the company's continued growth.
There is no 'I' in software: why implementing an FSM solution is a team effort
18 August, 2016 by Dannielle FurnessNew research suggests that 50% of field service software implementations will fall short of planned outcomes. Up to 25% of those with FSM solutions aren't using them properly. What's going wrong?
Global payments provider launches locally
17 August, 2016Global payments provider Worldpay is expanding in Australia after securing its licence to process payments in one of Asia–Pacific's largest e-commerce markets. The company's expansion in Australia comes at a time of sustained growth. Worldpay said it processed 13.1 billion transactions in 2015 with a transaction value of £401.9 billion.
Field services 2.0
02 August, 2016 by Daniel Cran, Managing Director APACThere is no denying that connected technology is powering innovation and business transformation, making organisations rethink the way they do business.
Twenty years to overnight success
26 July, 2016Dingo CEO Paul Higgins has been recognised recently as one of the most innovative players in the mining sector — but the Australian IT entrepreneur has been shaping the future of the industry for 25 years.
Loc8 field service software
22 July, 2016Loc8 has released a new version of its software platform and mobile application, delivering a range of smart new features. The solution is available in three editions: Service, Enterprise and Team, and is designed for companies of all sizes.
Context-aware developments could transform field service
20 July, 2016IFS is using its product development think tank, IFS Labs, to explore the use of a context-aware beacon solution for field service delivery.
8 key things to look for in a field service mobile application
19 July, 2016Access UTS (of Sydney UTS University) recently conducted a study observing a group of technicians using mobile apps in the field. This white paper is primarily based on the study’s results — imparting valuable insight on how to evaluate any field service mobile app for your field force.
Aussie tech firm sets sights on US market
18 July, 2016simPRO Software is serious about its entry into the US market, relocating several senior management roles, including global CEO Brad Couper, to the company's offices in Boulder, Colorado.
Making the move to mobile ERP
14 July, 2016 by Peter Dickinson, CEO, GreentreeAs businesses weigh up their mobile options, the working world is moving progressively towards more flexible working hours and a workforce that is increasingly needing to access business information remotely. While this is largely being led by field service workers, your sales force, operational staff, marketing and management teams aren't far behind.
Maintaining contact
07 July, 2016Tasmanian-based Contact Electrical was founded in Launceston in 1986. Over time the company evolved into the Contact Group, expanding to Hobart and Burnie and further diversifying services to include design and project construction, as well as general electrical services.
Service is hard: new book delivers insights
05 July, 2016With over 20 years' experience, ClickSoftware knows about service delivery and how hard it can be for businesses to excel. Drawing on that expertise, the company has released a new book, Service is Hard: Turning Common Field Service Challenges into Customer Engagement Opportunities, which contains insights, best practices and recommendations from experts, thought leaders and analysts.
Klugo team grows
21 June, 2016Klugo is expanding, with the appointment of new staff in both the Melbourne and Sydney offices.
Talk from the Top
16 June, 2016 by Brad Paterson, Vice President and Managing Director, Intuit Asia PacificMobile is changing the face of business. Yet, many business owners have been slow to adopt a mobile strategy despite the numerous benefits. Mobile offers significant return on investment in terms of improving efficiencies and offering greater business flexibility.
Vertical Matters hosting Tech Day by the Bay
15 June, 2016Vertical Matters is hosting Tech Day by the Bay in conjunction with Henley Properties, on 23 June 2016. The event will run for a half day and feature contributions from Google, HP and DLCS International.
