Pronto launches digital consultancy

08 June, 2016

Pronto Software has launched a new consultancy offering, Pronto Woven. As the need to cultivate, nurture and engage customers becomes increasingly paramount in today's digital age, Pronto Woven focuses on bringing integrated business management solutions to the digital forefront.

Field service software — 2025 and beyond

02 June, 2016 by Dannielle Furness

Organisations around the globe are facing unprecedented change, thanks to converging digital forces. Now's the time to rethink processes and adopt a more efficient business model, according to our roundtable participants.

ANZ alliance delivers mission-critical wireless

30 May, 2016

NEC Australia, together with NEC New Zealand, has announced an agreement with Tait Communications to deliver mission-critical wireless services to emergency services organisations worldwide.

The new frontier in app development

25 May, 2016

No matter what you're looking for these days, as the saying goes, 'there's an app for that'. With the consumer market all but saturated, is B2B the new frontier?

Oracle Field Service Cloud software

20 May, 2016

Oracle has announced an updated release of Oracle Field Service Cloud (formerly known as TOA Technologies). The release, which is part of the company’s end-to-end cloud customer service offering, delivers extensive field service enhancements focused on mobility, ease of use and connecting contact centre agents delivering service via the phone, email and chat to field technicians providing in-person support.

The field service challenge: integrate and modernise

19 May, 2016 by Rob Stummer

You're probably already sold on the idea that field service management software improves the efficiency of service operations and the utilisation of labour and assets such as motor vehicles or spare parts.

Deployment disasters

12 May, 2016

Managing mobile teams presents a unique set of challenges, particularly when it comes to providing IT services. Mobile workers expect the same level of continuous access as those in the office and IT departments need to support business with the same efficiencies. Knowing the challenges beforehand will go a long way to ensuring a smooth deployment.

Industry insights — Nigel Hammond, Baseplan Software Group

11 May, 2016 by Nigel Hammond, Director of Business Development, Baseplan Software Group

What does 2016 look like for field service? Some industry experts give us their views.

Trimble PULSE unveiled at Field Service USA

10 May, 2016

Trimble announced the launch of Trimble PULSE, an end-to-end suite of field service management solutions that enable businesses with mission-critical field service operations to transform the effectiveness of their work, workers and assets, at this year's Field Service USA event in April.

Pronto Software rebadges cloud offering

06 May, 2016

Pronto Software has unveiled a new-look cloud division, Pronto Cloud Managed Solutions. Previously known as Pronto Hosted Services, the rebrand is in direct response to consumer demand, with up to 70% of the company's customers choosing to implement a cloud solution.

Industry insights — David Younger, Managing Director, The Service Manager

04 May, 2016 by David Younger, Managing Director, The Service Manager

What does 2016 look like for field service? Some industry experts give us their views.

Support of things

02 May, 2016 by Daniel Cran, Managing Director, LogMeIn APAC

There has been a lot of talk about how the IoT will revolutionise the world. Some say it will fundamentally change the way people interact with the world around them, others say it will generate trillions in economic value, but many have lost sight of its true potential.

ANZ inks deal with Apple

28 April, 2016

ANZ is the first of the big four banks to enter into an agreement with Apple to support the Apple Pay digital wallet service. All four had previously agreed to support the Google Android pay system. The bank joins American Express, which has supported Apple Pay since late 2015.

17 ways to automate field service and increase revenue

14 April, 2016

Field service executives need to know the current and emerging field service technologies — to optimise processes with automation technologies for customer records, financial accounts, scheduling and on-site service.

From customer service to customer care

14 April, 2016 by Bruce Minty, Product Marketing Manager, Pronto Software

Top companies are fast moving away from a simple 'break/fix' approach to customer service to one in which they are in an ongoing conversation and relationship with their clients.

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