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Lifting their game

16 August, 2014

In Australia's highly competitive access equipment market, a product range renowned for its quality, performance and innovation is merely a good start. That's why the management of JLG Industries Australia set out to back it with the best possible support systems.

FieldOne end-to-end field service management

15 August, 2014

FieldOne field service management software enables companies to deliver world-class customer experiences in the field while maximising efficiency and minimising costs.

Trimble Work Management cloud-based productivity enhancement

15 August, 2014

Trimble Work Management is a cloud-based solution that enhances the productivity of mobile workforces through state-of-the-art performance management analytics and intelligent scheduling tools.

Integrated business systems vs siloed applications - what's better for your service business?

15 August, 2014

When starting out, it's easy for a company to settle on stand-alone software solutions that fill a particular business requirement. Referred to as 'best of breed' in their category, these applications can certainly be an astute option when addressing a specific commercial function, such as accounting, HR management or CRM. While they may present a suitable short-term solution, what happens to these unrelated systems as the company grows?

City of Newcastle replaces disparate systems with TechnologyOne enterprise solution

15 August, 2014

The City of Newcastle is working with TechnologyOne to improve customer service by replacing disparate IT systems with an enterprise solution, OneCouncil.

e-nable Solutions e-nable Your Field Service mobile service system

15 August, 2014

e-nable Your Field Service (eYFS) is a cloud-based, fully featured mobile service system developed for field service and remote workforces.

Driving service efficiencies

15 August, 2014

Since 2001, ECONZ has been the driving power behind New Zealand's favourite roadside breakdown service, The Automobile Association, helping rescue an average 1200 stranded drivers per day.

UDC Systems UDC Mobile data collection solution for field service workers

15 August, 2014

UDC Mobile is a cloud-based solution that allows organisations to re-create their paper-based forms electronically and deploy them to their mobile workforce's smartphones and/or tablets.

NEP's mobile production truck fleet modernised

15 August, 2014

In 2014, USA-based facilities company NEP began modernising its fleet of mobile production trucks. After installing Virtual Studio Manager (VSM) in NEP's SS22 truck last year, the company has decided to implement 10 more VSM systems during the rest of the year.

Astea International Alliance service management

15 August, 2014

Astea International has introduced a new release of its most robust service management and mobile workforce platform. The release incorporates fresh features throughout the solution suite.

Wireless technology - not just about the data

15 August, 2014

Wireless technology has changed the way we interact with one another. Free to roam and still remain connected, it has provided flexibility at previously unseen levels and created a more mobile world and workforce. But wireless isn't limited to emails and social media, the same technology is now being used in a multitude of ways to ensure safety of the workforce.

Field service management - it's not the technology, it's the people

15 August, 2014 by Clive Roberts*

When it comes to implementing new business systems or processes, it is recognised that the human response to change has the greatest capacity to determine a project's outcome. This continues to be a factor in a range of studies into the causes of failure in large-scale ICT project implementation. A lack of senior level support, changing mindsets and poorly defined objectives are just some of the factors that influence the results.

JMango360 Mobile App Builder

15 August, 2014

The JMango360 Mobile App Builder gives developers of every skill level a quick and easy way to create rich, native mobile applications.

Work order management matters

15 August, 2014 by Michael Stornelli, CEO e-Net Solutions

In any enterprise, the workflow process from the point of job instigation right through to payment must be as efficient as possible. Workflow problems are common to all businesses, but it is even more critical when operating field staff. A smart system reflects the way you want to run your business, rather than dictating changes in processes to meet its parameters.

Fieldteam job management app

15 August, 2014

Fieldteam is a job management mobile app that allows businesses to easily manage field service teams and streamline business practices.

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