Between increasing operational cost, staff turnover, budget constraints and pressure to deliver products and services faster, today's field service managers need to act on opportunities quickly.
The emergence of new applications for mobile devices is creating a safer environment and benefiting everyone in the chain — from drivers through to fleet managers — across a range of logistics and transport fields.
For more than half a century the Ainsworth name has been synonymous with the gaming industry. In 1995, Len Ainsworth founded the company with a commitment to become the leading manufacturer and supplier of gaming solutions in Australia and around the world.
Mobile technology is now an essential component of every successful field service organisation. Mobile-based solutions provide the opportunity to improve the scheduling, dispatching, routing and communication, amongst many other aspects of field work. With new opportunity comes new challenges, however, primarily in the ways of implementation, IT management and security.
As the tech market reaches new heights and efficiency becomes ever more scoped as a crucial objective, the challenge is on to take field service management capability to the next level.
Techs4Biz has developed an app for field workers and crane inspectors to make sure their maintenance and inspection operations meet safety requirements. The app works on a variety of mobile devices, including iOS and Android tablets and smartphones.
Rumours are swirling that Nokia has sold its HERE map technology to a consortium of car makers that includes BMW, Volkswagen and Daimler for USD 2.7 billion, but there has been no official announcement from the multinational as yet.
Through funding made available via the Home and Community Care (HACC) program, a well-known national charity's Gold Coast brand is providing basic support services to qualifying clients and their carers to assist them to continue living independently at home.
When people think of industries being revolutionised by cloud computing they might consider banking and finance, telecommunications or online entertainment, but what about plumbing, landscaping, electrical contracting or air-conditioning repairs?
For companies with a rapidly growing customer base, meeting an expanding demand for field service can be daunting. You can't be everywhere at once, and the costs associated with trying to build out your own network of parts depots and service offices, along with hiring and training technicians, are high.
The field service industry has, in previous years, been a subject of concern for having an ageing workforce and the implications this has as those with such great knowledge and experience reach retirement age. However, as the industry continues to evolve, a major trend has been the emergence of young, tech-savvy and collaborative workers.
Trimble has announced the addition of a Supervisor app to its FieldMaster suite of mobile applications.
Yep, you read that right. In one of this year's cheekiest new product media releases, networking solutions provider Linksys has included results of a sponsored InfoBrief published by International Data Corporation (IDC) titled 'The Home Network: Our Neglected Warhorse'.
The New South Wales Rural Fire Service (NSW RFS) has selected the Polycom RealPresence One video collaboration solution to enable seamless, real-time communication between 900 staff across the state and thousands of volunteer members.
For all the good that smartphones have delivered - convenience, connectivity and mobility - there's still the eternal problem of battery charge, or lack thereof. You'd think by now that we'd have a solution to this endlessly irritating problem, but most smartphone users still need to recharge on a daily basis. At least.