Mobile technology is now an essential component of every successful field service organisation. Mobile-based solutions provide the opportunity to improve the scheduling, dispatching, routing and communication, amongst many other aspects of field work. With new opportunity comes new challenges, however, primarily in the ways of implementation, IT management and security.
As the tech market reaches new heights and efficiency becomes ever more scoped as a crucial objective, the challenge is on to take field service management capability to the next level.
Techs4Biz has developed an app for field workers and crane inspectors to make sure their maintenance and inspection operations meet safety requirements. The app works on a variety of mobile devices, including iOS and Android tablets and smartphones.
Rumours are swirling that Nokia has sold its HERE map technology to a consortium of car makers that includes BMW, Volkswagen and Daimler for USD 2.7 billion, but there has been no official announcement from the multinational as yet.
Through funding made available via the Home and Community Care (HACC) program, a well-known national charity's Gold Coast brand is providing basic support services to qualifying clients and their carers to assist them to continue living independently at home.
When people think of industries being revolutionised by cloud computing they might consider banking and finance, telecommunications or online entertainment, but what about plumbing, landscaping, electrical contracting or air-conditioning repairs?
For companies with a rapidly growing customer base, meeting an expanding demand for field service can be daunting. You can't be everywhere at once, and the costs associated with trying to build out your own network of parts depots and service offices, along with hiring and training technicians, are high.
The field service industry has, in previous years, been a subject of concern for having an ageing workforce and the implications this has as those with such great knowledge and experience reach retirement age. However, as the industry continues to evolve, a major trend has been the emergence of young, tech-savvy and collaborative workers.
Trimble has announced the addition of a Supervisor app to its FieldMaster suite of mobile applications.
Yep, you read that right. In one of this year's cheekiest new product media releases, networking solutions provider Linksys has included results of a sponsored InfoBrief published by International Data Corporation (IDC) titled 'The Home Network: Our Neglected Warhorse'.
The New South Wales Rural Fire Service (NSW RFS) has selected the Polycom RealPresence One video collaboration solution to enable seamless, real-time communication between 900 staff across the state and thousands of volunteer members.
For all the good that smartphones have delivered - convenience, connectivity and mobility - there's still the eternal problem of battery charge, or lack thereof. You'd think by now that we'd have a solution to this endlessly irritating problem, but most smartphone users still need to recharge on a daily basis. At least.
This is one of those things you wish you didn't need but may save you valuable time if you are unfortunate enough to require it. CrashAssist, an app from the Australian Accident Repairers Network (AARN), is designed to utilise the existing technology inherent in smartphones, including maps, contacts, clock, calendar, email and camera, to assist in the difficult and stressful time following a car accident.
A new app that developers claim will rival Skype is moving into beta testing and the call is out for 30,000 individuals to take part.
Fluke Networks has unveiled a new edition of LinkWare Live, the cloud-based cable certification project management service. LinkWare Live Professional builds on LinkWare Live Essentials and further streamlines workflow for contractor project managers and field technicians, providing cabling certification project status on any smart, mobile device.