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Protect your brand by transforming field service

01 December, 2016 by Trevor Philpot, Transformational Sales Leader and Cloud Computing Professional

As a business leader, you are keenly aware of the importance and value of your brand and have a deep understanding of the challenges faced by businesses to maintain that value in a real-time connected world. While you know there are many pitfalls and have figured out what aspects are most controllable, there is one important area that continues to be overlooked by many — customer experience.

OSA 5401 Syncplug small form-factor pluggable grandmaster clock and GNSS receiver

01 November, 2016

The OSA 5401 Syncplug is an accurate small form-factor pluggable (SFP) grandmaster clock and global navigation satellite system (GNSS) receiver. According to the company, it has the smallest footprint and most compact design on the market.

New app cuts contractor red tape

20 October, 2016

A new mobile app designed to help electrical contractors cut through red tape has been released thanks to a partnership between the Chamber of Commerce and Industry Queensland (CCIQ) and start-up incubator BlueChilli.

simPRO secures capital to fund aggressive growth strategy

11 October, 2016

Local cloud technology group simPRO Software has secured $40 million in capital from New York-based equity firm Level Equity, in order to support an aggressive expansion strategy.

Field service leaders discuss digital transformation

29 September, 2016

23 leaders from the field service sector gathered for an executive networking breakfast in Melbourne earlier this month. The expert panel was moderated by Westwick-Farrow Media Publisher Geoff Hird, with industry luminaries Richard Simpson – CIO Infrastructure Services Group, Michael Bettencourt – Vice President, Solution Consulting for LogMeIn and Derryn Simmons – Professional Services Manager at CSG Limited sharing their insights on the changing face of field service.

Are ANZ companies doing enough?

28 September, 2016 by Rob Stummer

Only 50% of Australia/NZ businesses have a clear strategy for digital transformation.

A guide to automatic scheduling

27 September, 2016

There are many benefits to deploying an automated scheduling system, and from a software implementation point of view, it's fairly simple. The change management process doesn't end here, however.

LILEE Systems expanding into Australia with new IoT products

21 September, 2016

LILEE Systems has announced its new platform for mobile and fixed distributed enterprises, including commercial fleets.

From spreadsheets to speed

21 September, 2016

While MainPower brought power to the people, its data analysis needed an extra spark. Identifying that its previous data analysis system was time-consuming, slow and cumbersome, the company turned to Tableau for a centralised solution to increase business efficiency and clarity of information.

Managing tech transformation

15 September, 2016 by Courtney Smith

For companies that manage field-based teams, there has been massive growth in the adoption of smartphones and mobile applications throughout 2015–16. While it's great to see the industry embracing technology, too many implementations fall short because simple guidelines are not followed.

How to take full advantage of your field service calls

13 September, 2016

Deploying the right mobile field service solution can decrease your costs, increase revenue, enhance cross-selling opportunities and improve overall customer satisfaction.

Eliminating inefficiencies

08 September, 2016

Bis Industries is a leading provider of underground equipment services, supplying critical mining equipment to the resources industry. As part of the company's equipment hire service, each piece of equipment must go through a pre- and post-hire inspection.

Considering the customer

01 September, 2016

Field Service Business editor Dannielle Furness spoke with Darren Andrews, Director at GB Electrical.

ERP efficiency

30 August, 2016

After many years of managing mutliple disparate systems, it became evident to promotional products manufacturer House of Uniforms that a change of business software and systems was essential for the company's continued growth.

There is no 'I' in software: why implementing an FSM solution is a team effort  

18 August, 2016 by Dannielle Furness

New research suggests that 50% of field service software implementations will fall short of planned outcomes. Up to 25% of those with FSM solutions aren't using them properly. What's going wrong?

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