As a business leader, you are keenly aware of the importance and value of your brand and have a deep understanding of the challenges faced by businesses to maintain that value in a real-time connected world. While you know there are many pitfalls and have figured out what aspects are most controllable, there is one important area that continues to be overlooked by many — customer experience.
The OSA 5401 Syncplug is an accurate small form-factor pluggable (SFP) grandmaster clock and global navigation satellite system (GNSS) receiver. According to the company, it has the smallest footprint and most compact design on the market.
A new mobile app designed to help electrical contractors cut through red tape has been released thanks to a partnership between the Chamber of Commerce and Industry Queensland (CCIQ) and start-up incubator BlueChilli.
Local cloud technology group simPRO Software has secured $40 million in capital from New York-based equity firm Level Equity, in order to support an aggressive expansion strategy.
23 leaders from the field service sector gathered for an executive networking breakfast in Melbourne earlier this month. The expert panel was moderated by Westwick-Farrow Media Publisher Geoff Hird, with industry luminaries Richard Simpson – CIO Infrastructure Services Group, Michael Bettencourt – Vice President, Solution Consulting for LogMeIn and Derryn Simmons – Professional Services Manager at CSG Limited sharing their insights on the changing face of field service.
Only 50% of Australia/NZ businesses have a clear strategy for digital transformation.
There are many benefits to deploying an automated scheduling system, and from a software implementation point of view, it's fairly simple. The change management process doesn't end here, however.
LILEE Systems has announced its new platform for mobile and fixed distributed enterprises, including commercial fleets.
While MainPower brought power to the people, its data analysis needed an extra spark. Identifying that its previous data analysis system was time-consuming, slow and cumbersome, the company turned to Tableau for a centralised solution to increase business efficiency and clarity of information.
For companies that manage field-based teams, there has been massive growth in the adoption of smartphones and mobile applications throughout 2015–16. While it's great to see the industry embracing technology, too many implementations fall short because simple guidelines are not followed.
Deploying the right mobile field service solution can decrease your costs, increase revenue, enhance cross-selling opportunities and improve overall customer satisfaction.
Bis Industries is a leading provider of underground equipment services, supplying critical mining equipment to the resources industry. As part of the company's equipment hire service, each piece of equipment must go through a pre- and post-hire inspection.
Field Service Business editor Dannielle Furness spoke with Darren Andrews, Director at GB Electrical.
After many years of managing mutliple disparate systems, it became evident to promotional products manufacturer House of Uniforms that a change of business software and systems was essential for the company's continued growth.
New research suggests that 50% of field service software implementations will fall short of planned outcomes. Up to 25% of those with FSM solutions aren't using them properly. What's going wrong?