Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Monday, 18 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
Assembled vs overmoulded cordsets – which industrial connectivity solution is best?
Connectivity serves as a cornerstone for industrial automation environments delivering...
Maximise your distribution growth with digitisation — an eBook
Digitalisation is essential to the longevity of your business and crucial to improve your growth.
Fire risks and best practices to safeguard your EV parking
Discover how to reduce your risk and how to best...
