Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Monday, 18 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
How to ensure that your third-party providers meet customer expectations
Field service organisations with a widespread customer base or those that experience...
Optimise your field service performance with systemisation
Customer complaints constantly stem from businesses providing incorrect information: site...
How to maximise the ROI of your mobile device
Mobile options for your business are endless, yet few can actually meet all of your needs....
