Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Monday, 18 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
The key to maximising and future-proofing your network performance
Explore the evolution of high-density fibre...
What field technology will deliver the best ROI in 2020?
Zebra’s 2015 field operations vision study found that 70% of field personnel expect budget...
Field Service Workforce Management: Winning with People
Service organizations are expanding the focus of their workforce management strategies to...
