In the ever-changing economic environment that we live in, with constantly rising demands from customers, businesses are forced to regularly reinvent themselves to remain competitive and profitable at the same time.
When Shellharbour City Council (SCC) wanted to replace desktops with laptops to have a truly mobile workforce, it realised part of that objective involved moving from a non-integrated best-of-breed philosophy to an integrated, futureproof enterprise solution.
In this white paper you can read about the three types of business challenges many service companies face.
Mobile apps are the easiest way to get field engineers connected and in sync with everything that is going on around them. Mobile apps can energise your field engineers and give them the practical, timesaving tools and resources that ensure a productive working day.
Trimble Driver Safety is a cloud-based solution that enables organisations with field-based workforces to conduct driver-specific monitoring of aggressive manoeuvres such as rapid acceleration, harsh braking, hard turns and excessive speeding.
Using intelligent location data to drive field force effectiveness is common for service teams, but what about sales?
Invigor Group has announced a development contract with The Australia Traffic Network to assist with its digital strategy. Under the arrangement, the group develops and delivers a traffic app that will make tackling Australian roads easier.
A mobile selling solution from StayinFront is set to revolutionise mobile retail execution by putting integrated, intelligent outlet data on more than 320,000 retail outlets throughout Australia and New Zealand, at the fingertips of consumer goods companies and their field forces for the first time.
Masternaut has announced the MT400 telematics hub which has been designed for the company's Connect platform.
simPRO Software's Connect mobile app now gives field staff in the trade and services industry complete control over the administration of individual jobs including the capacity to process payments on-site using a customer's credit card.
The City of Launceston has used a federal government NBN grant to move the council's application and planning services online and provide the community with better access to processes and information.
Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.
Managers have access to more performance data than ever before but simply don't know how to use it to drive operational efficiency.
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Honeywell and The Service Council have revealed 38% of field service organisations expect to potentially reduce costs by an average of $875,000 following improvements to workflow processes that would save each worker 30 minutes or more per day.