e-nable Solutions e-nable Your Field Service mobile service system

e-nable Your Field Service (eYFS) is a cloud-based, fully featured mobile service system developed for field service and remote workforces. eYFS’s built-in skills or location-based workflow links the customer to the right staff with the right skills automatically and provides management with an automatic escalation and notification when things don’t go according to plan.

eYFS allows field service organisations to deliver better service to their customers by using the latest in cloud software and smartphone apps. By removing the reliance on paper-based processes or the game of ‘telephone tag’ with field staff, organisations can control costs while reducing staff turnover and receiving payment quickly.

The cloud-based system connects office staff to field service colleagues using their smartphone or tablet, web browser client or SMS and does not require the expense of purchasing dedicated servers. Flexible options cater for a range of business sizes.

Jobs can be scheduled in a variety of ways - to the team member who is geographically closest, to the one who has the most appropriate skills or to the initial responder.

Management reporting is fully customisable and includes a job status dashboard that provides a view of individual job status in real time.