Astea International Alliance service management

Astea International has introduced a new release of its most robust service management and mobile workforce platform. The release incorporates fresh features throughout the solution suite. Whether on-premise or in the cloud, and seamlessly integrating with existing ERP/CRM solutions, Astea Alliance provides powerful features without adding layers of cost, enabling businesses to provide improved customer service at a lower total cost of ownership.

Astea Alliance offers improved productivity and collaboration. It is no longer enough to just connect the field worker to the back office and companies need mobile solutions that provide advanced tools and capabilities. Astea enables engineers to create sales quotations, perform inventory cycle counts, support complex items with subcomponents and create and support different workflows/apps for different groups/types of work.

Out-of-the-box, robust functionality combines easy-to-use customisation capabilities to provide the flexibility that businesses need. Customers can build new modules, as well as import and export customisations to different environments if needed.

Further extending its existing Third Party Vendor Management Portal, Astea has released a mobile app that makes it even easier for third-party service providers/subcontractors to participate in the service delivery process. The third party simply downloads the mobile app and they are instantly connected, regardless of the mobile device being used. In a secure and controlled environment, the third-party engineer is able to receive work orders, view asset and service history, request and record parts, capture customer signatures and work in a connected or disconnected mode.