How to ensure that your third-party providers meet customer expectations

Supplied by Astea International on Monday, 25 August, 2014


Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.

However, the benefits of having a greater geographic reach, reduced costs, more flexible technician workforce and better logistics can be overpowered by poor partner selection and inadequate control over the process of delivering customer service.

Using the proper mobile technology and field service management solution that provides both vendor and third-party management capabilities can ensure the proper visibility and management of your outsourced business.


Related White Papers

Network and applications troubleshooting on steroids

The latest in network performance monitoring and diagnostics delivers network engineers a...

How to build and maintain a sustainable fleet

Fleet management is mainly used for monitoring and improving fuel consumption...

Service analytics - an open door to service improvement and increased profitability

As the importance of data continues to evolve, it is no longer okay for information to be...


  • All content Copyright © 2019 Westwick-Farrow Pty Ltd