Field Service Business

Lifting their game

16 August, 2014

In Australia's highly competitive access equipment market, a product range renowned for its quality, performance and innovation is merely a good start. That's why the management of JLG Industries Australia set out to back it with the best possible support systems.

Perched atop the corporate agenda: Smarter Services

15 August, 2014 by John Carroll - CEO

For many years, the importance of 'services' has been increasing in the global economy. This rise in importance is primarily the result of the impact of commoditisation, particularly in manufacturing-related industries. Manufacturers have relied on post-sale service given the impact commoditisation has had on product margins.

Integrated business systems vs siloed applications - what's better for your service business?

15 August, 2014

When starting out, it's easy for a company to settle on stand-alone software solutions that fill a particular business requirement. Referred to as 'best of breed' in their category, these applications can certainly be an astute option when addressing a specific commercial function, such as accounting, HR management or CRM. While they may present a suitable short-term solution, what happens to these unrelated systems as the company grows?

A game of engagement

15 August, 2014

Keeping employees engaged is key to keeping loyal customers, yet most companies have not been able to master the matrix of costs vs ROI in the complex push and pull environment of financial obligations and customer satisfaction. But the answer may be right underneath our agile thumbs that happily build farms and defeat angry birds on our smartphones.

Astea International Alliance service management

15 August, 2014

Astea International has introduced a new release of its most robust service management and mobile workforce platform. The release incorporates fresh features throughout the solution suite.

Driving improvement to profit

15 August, 2014

MorCo Fresh is a wholesale food distributor specialising in daily deliveries of fresh produce. The company required a technology solution that would help optimise its day-to-day operations and maximise productivity and efficiency, both on and off the road.

JMango360 Mobile App Builder

15 August, 2014

The JMango360 Mobile App Builder gives developers of every skill level a quick and easy way to create rich, native mobile applications.

Qld top entrepreneurs nominated

15 August, 2014

Brad Couper, CEO of simPRO Software, is one of 16 Queensland nominees in the running for Australian EY Entrepreneur of the Year.

Fieldteam job management app

15 August, 2014

Fieldteam is a job management mobile app that allows businesses to easily manage field service teams and streamline business practices.

e-nable Solutions e-nable Your Field Service mobile service system

15 August, 2014

e-nable Your Field Service (eYFS) is a cloud-based, fully featured mobile service system developed for field service and remote workforces.

How to improve your first-time fix rate

15 August, 2014 by Tom Scahill*

With strong links to customer satisfaction and retention, achieving first-time fix is now the top business priority for field service organisations, according to a 2014 Insight Report (Transforming Service Delivery).

Field service management - it's not the technology, it's the people

15 August, 2014 by Clive Roberts*

When it comes to implementing new business systems or processes, it is recognised that the human response to change has the greatest capacity to determine a project's outcome. This continues to be a factor in a range of studies into the causes of failure in large-scale ICT project implementation. A lack of senior level support, changing mindsets and poorly defined objectives are just some of the factors that influence the results.

UDC Systems UDC Mobile data collection solution for field service workers

15 August, 2014

UDC Mobile is a cloud-based solution that allows organisations to re-create their paper-based forms electronically and deploy them to their mobile workforce's smartphones and/or tablets.

ING Direct joins eftpos Australia

15 August, 2014

ING Direct has become the first new organisation to join the eftpos membership since the Australian payments network was formed as a company in late 2009.

Keeping things on track

15 August, 2014

BHP Billiton's dedicated, heavy-duty rail network is a vital component in its vertically integrated, Australian iron ore supply chain. Some of the world's longest and heaviest trains are under its direct control, operating continuously in the harsh outback environment.

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