Are service bodies best made from aluminium or steel?
18 August, 2014For any equivalent quantity of metal, aluminium is lighter but steel is significantly stronger, so how do you decide which path to go down when choosing service bodies for your fleet? The answer is not as simple as you think.
Get involved in work health and safety this October
17 August, 2014This October, Safe Work Australia is running the inaugural Virtual Seminar Series (VSS) - a free online event run throughout Safe Work Australia Month.
Lifting their game
16 August, 2014In Australia's highly competitive access equipment market, a product range renowned for its quality, performance and innovation is merely a good start. That's why the management of JLG Industries Australia set out to back it with the best possible support systems.
Oracle buys TOA Technologies
16 August, 2014Oracle announced that it has signed an agreement to acquire TOA Technologies (TOA), a leading provider of cloud-based field service solutions that manage and optimise the last mile of customer service for enterprises by coordinating activities between dispatchers, mobile employees and their customers.
The Service Council partnership
16 August, 2014The Service Council has partnered with Westwick-Farrow Media's Field Service Business (FSB) to bring our thought leadership content and expertise to FSB's community, to help service-centric businesses continue to sharpen their service strategies through global insights and trends analysis.
Qld top entrepreneurs nominated
15 August, 2014Brad Couper, CEO of simPRO Software, is one of 16 Queensland nominees in the running for Australian EY Entrepreneur of the Year.
JMango360 Mobile App Builder
15 August, 2014The JMango360 Mobile App Builder gives developers of every skill level a quick and easy way to create rich, native mobile applications.
NEP's mobile production truck fleet modernised
15 August, 2014In 2014, USA-based facilities company NEP began modernising its fleet of mobile production trucks. After installing Virtual Studio Manager (VSM) in NEP's SS22 truck last year, the company has decided to implement 10 more VSM systems during the rest of the year.
Driving service efficiencies
15 August, 2014Since 2001, ECONZ has been the driving power behind New Zealand's favourite roadside breakdown service, The Automobile Association, helping rescue an average 1200 stranded drivers per day.
Perched atop the corporate agenda: Smarter Services
15 August, 2014 by John Carroll - CEOFor many years, the importance of 'services' has been increasing in the global economy. This rise in importance is primarily the result of the impact of commoditisation, particularly in manufacturing-related industries. Manufacturers have relied on post-sale service given the impact commoditisation has had on product margins.
Mining outlook reaches a new five-year low, says report
15 August, 2014The mining sector has reached a new five-year low, with confidence levels likely to take years to recover, according to industry leaders surveyed in the latest Mining Business Outlook Report.
Field service management - it's not the technology, it's the people
15 August, 2014 by Clive Roberts*When it comes to implementing new business systems or processes, it is recognised that the human response to change has the greatest capacity to determine a project's outcome. This continues to be a factor in a range of studies into the causes of failure in large-scale ICT project implementation. A lack of senior level support, changing mindsets and poorly defined objectives are just some of the factors that influence the results.
A game of engagement
15 August, 2014Keeping employees engaged is key to keeping loyal customers, yet most companies have not been able to master the matrix of costs vs ROI in the complex push and pull environment of financial obligations and customer satisfaction. But the answer may be right underneath our agile thumbs that happily build farms and defeat angry birds on our smartphones.
Integrated business systems vs siloed applications - what's better for your service business?
15 August, 2014When starting out, it's easy for a company to settle on stand-alone software solutions that fill a particular business requirement. Referred to as 'best of breed' in their category, these applications can certainly be an astute option when addressing a specific commercial function, such as accounting, HR management or CRM. While they may present a suitable short-term solution, what happens to these unrelated systems as the company grows?
simPRO Software ANZ general manager appointed
15 August, 2014simPRO Software has announced the appointment of Mark Alfred to the position of general manager - Australia and New Zealand. Alfred will be responsible for continuing to grow ANZ operations.
