Work order management matters
15 August, 2014 by Michael Stornelli, CEO e-Net SolutionsIn any enterprise, the workflow process from the point of job instigation right through to payment must be as efficient as possible. Workflow problems are common to all businesses, but it is even more critical when operating field staff. A smart system reflects the way you want to run your business, rather than dictating changes in processes to meet its parameters.
City of Newcastle replaces disparate systems with TechnologyOne enterprise solution
15 August, 2014The City of Newcastle is working with TechnologyOne to improve customer service by replacing disparate IT systems with an enterprise solution, OneCouncil.
FieldOne end-to-end field service management
15 August, 2014FieldOne field service management software enables companies to deliver world-class customer experiences in the field while maximising efficiency and minimising costs.
Trimble Work Management cloud-based productivity enhancement
15 August, 2014Trimble Work Management is a cloud-based solution that enhances the productivity of mobile workforces through state-of-the-art performance management analytics and intelligent scheduling tools.
Astea International Alliance service management
15 August, 2014Astea International has introduced a new release of its most robust service management and mobile workforce platform. The release incorporates fresh features throughout the solution suite.
Driving improvement to profit
15 August, 2014MorCo Fresh is a wholesale food distributor specialising in daily deliveries of fresh produce. The company required a technology solution that would help optimise its day-to-day operations and maximise productivity and efficiency, both on and off the road.
Wireless technology - not just about the data
15 August, 2014Wireless technology has changed the way we interact with one another. Free to roam and still remain connected, it has provided flexibility at previously unseen levels and created a more mobile world and workforce. But wireless isn't limited to emails and social media, the same technology is now being used in a multitude of ways to ensure safety of the workforce.
ING Direct joins eftpos Australia
15 August, 2014ING Direct has become the first new organisation to join the eftpos membership since the Australian payments network was formed as a company in late 2009.
Measuring success: how to choose the right metrics to track the progress of your field service operation
15 August, 2014 by Jeffrey Wartgow, Vice President, TOA TechnologiesReduced driving distance? Increased customer satisfaction scores? First-time resolution? When it comes to field operations, there are plenty of metrics that you could track. And if you aren't already measuring the success of your field operations, you need to start - now!
Locating and tracking underground
15 August, 2014 by Liz GreenbankTraditional technologies may work well above ground, but what happens when you need to locate and trace a person or object underground, or in a difficult environment without clear signals?
UDC Systems UDC Mobile data collection solution for field service workers
15 August, 2014UDC Mobile is a cloud-based solution that allows organisations to re-create their paper-based forms electronically and deploy them to their mobile workforce's smartphones and/or tablets.
Future trend talks at Integrate 2014
15 August, 2014Integrate 2014 is hosting a range of informative seminars on future trends at this year's expo. The expo is a trade-only event for the professional, commercial and residential AV and systems integration industry, but professionals who source, recommend, specify or make purchase decisions for AV and IT solutions for their business are also welcome.
Keeping things on track
15 August, 2014BHP Billiton's dedicated, heavy-duty rail network is a vital component in its vertically integrated, Australian iron ore supply chain. Some of the world's longest and heaviest trains are under its direct control, operating continuously in the harsh outback environment.
How to improve your first-time fix rate
15 August, 2014 by Tom Scahill*With strong links to customer satisfaction and retention, achieving first-time fix is now the top business priority for field service organisations, according to a 2014 Insight Report (Transforming Service Delivery).
e-nable Solutions e-nable Your Field Service mobile service system
15 August, 2014e-nable Your Field Service (eYFS) is a cloud-based, fully featured mobile service system developed for field service and remote workforces.
