Field Service Business

Locating and tracking underground

15 August, 2014 by Liz Greenbank

Traditional technologies may work well above ground, but what happens when you need to locate and trace a person or object underground, or in a difficult environment without clear signals?

Driving service efficiencies

15 August, 2014

Since 2001, ECONZ has been the driving power behind New Zealand's favourite roadside breakdown service, The Automobile Association, helping rescue an average 1200 stranded drivers per day.

Trimble Work Management cloud-based productivity enhancement

15 August, 2014

Trimble Work Management is a cloud-based solution that enhances the productivity of mobile workforces through state-of-the-art performance management analytics and intelligent scheduling tools.

simPRO Software ANZ general manager appointed

15 August, 2014

simPRO Software has announced the appointment of Mark Alfred to the position of general manager - Australia and New Zealand. Alfred will be responsible for continuing to grow ANZ operations.

Mining outlook reaches a new five-year low, says report

15 August, 2014

The mining sector has reached a new five-year low, with confidence levels likely to take years to recover, according to industry leaders surveyed in the latest Mining Business Outlook Report.

Measuring success: how to choose the right metrics to track the progress of your field service operation

15 August, 2014 by Jeffrey Wartgow, Vice President, TOA Technologies

Reduced driving distance? Increased customer satisfaction scores? First-time resolution? When it comes to field operations, there are plenty of metrics that you could track. And if you aren't already measuring the success of your field operations, you need to start - now!

NEP's mobile production truck fleet modernised

15 August, 2014

In 2014, USA-based facilities company NEP began modernising its fleet of mobile production trucks. After installing Virtual Studio Manager (VSM) in NEP's SS22 truck last year, the company has decided to implement 10 more VSM systems during the rest of the year.

Wireless technology - not just about the data

15 August, 2014

Wireless technology has changed the way we interact with one another. Free to roam and still remain connected, it has provided flexibility at previously unseen levels and created a more mobile world and workforce. But wireless isn't limited to emails and social media, the same technology is now being used in a multitude of ways to ensure safety of the workforce.

Future trend talks at Integrate 2014

15 August, 2014

Integrate 2014 is hosting a range of informative seminars on future trends at this year's expo. The expo is a trade-only event for the professional, commercial and residential AV and systems integration industry, but professionals who source, recommend, specify or make purchase decisions for AV and IT solutions for their business are also welcome.

FieldOne end-to-end field service management

15 August, 2014

FieldOne field service management software enables companies to deliver world-class customer experiences in the field while maximising efficiency and minimising costs.

Work order management matters

15 August, 2014 by Michael Stornelli, CEO e-Net Solutions

In any enterprise, the workflow process from the point of job instigation right through to payment must be as efficient as possible. Workflow problems are common to all businesses, but it is even more critical when operating field staff. A smart system reflects the way you want to run your business, rather than dictating changes in processes to meet its parameters.

City of Newcastle replaces disparate systems with TechnologyOne enterprise solution

15 August, 2014

The City of Newcastle is working with TechnologyOne to improve customer service by replacing disparate IT systems with an enterprise solution, OneCouncil.

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