Field service software - don't make the wrong decision

Today's field service manager needs to build effective business strategies to deliver superior customer service and increased revenues. The plethora of available software options can enable improvements across a range of activities, but finding the right solution for your business can be a minefield.

Field Service Workforce Management: Winning with People

The Service Council’s Q2 Survey on Field Service Challenges (n=226) revealed that service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management.

Field Service Efficiency: Strategies for Improvement

Efficiency in field service delivery is vital for field service organizations to achieve their goals in 2013 and beyond.

Case Study: How Australian Based Tenix Is Addressing Today’s Field Service Challenges

The Service Council’s latest research on field service challenges highlights how organizations are focused on workforce management initiatives to improve Key Performance Indicators (KPIs) tied to customer satisfaction, productivity, and profitability.

Research Insight: Bring Your Own Device in Field Service

While Bring Your Own Device (BYOD) is quite often all the talk, it has yet to pick up steam in field service. A little more than one third (35%) of organizations allow employees to bring their own field devices.

Case Study: Powering Up On Workforce Management

Workforce management is a key area of focus in field service, as seen in results of The Service Council’s surveying of more than 250 organizations.

Service Transformation: The Business Case

For service transformation initiatives to be successful, there needs to be a transformation in the way service is viewed across the entire organization.

The 2014 Service Outlook

Competition in service is very real and is forcing organizations to re-think their value proposition to customers.

The Path to Service Transformation

The discussion of transformation in service is no longer tied to the debate of cost vs. profit center. In most organizations, the profit center argument has won out, and won out several years ago.

Reviewing Field Service Strategy: Aligning Focus and Execution

Service organizations are now increasingly focused on customer satisfaction and revenue. Therefore field organizations need to begin to identify how they can support better resolution rates and improve revenue opportunities with current resources

ANZ field service organisations could save $875,000 annually

Honeywell and The Service Council have revealed 38% of field service organisations expect to potentially reduce costs by an average of $875,000 following improvements to workflow processes that would save each worker 30 minutes or more per day.

Technology helps beat fatigue

Fatigue management has increasingly been the focus in terms of road safety for managers responsible for on-the-road teams. A historical reliance on paper-based logging systems means that many companies have been slow to adapt and to take advantage of the new technologies that present a simple solution to this often deadly problem.

Driver training promotes safety

Driver training is an invaluable addition to any fleet manager's repetoire of management tools. An effective program can not only lessen incidences of personal injury and asset damage, it also provides a valuable avenue for road rule re-education and current driving practice assessment.

In-vehicle monitoring increases safety

More than a mode of transport

Gone are the days when a truck or van was just a way of getting from one job to the next. Field service vehicles are an increasingly valuable asset with many faces: mobile office, technology hub and roving inventory location.