The top 20% of field service performers are 69% more likely than their peers to have implemented live video tools. They are also 70% more likely to provide technicians with access to recorded training videos.
When scheduling maintenance the stakes are high. Inefficient scheduling practices easily lead to large losses of billable work, delays, negative effects on other jobs and customer dissatisfaction.
After a troubled few months for Telstra, the company has announced a plan to commit $50 million toward network failure prevention. This comes after a process of review which delivered three key outcomes, according to COO Kate McKenzie.
From the nation that gave us Nokia, the VTT Technical Research Centre of Finland and the University of Oulu are partnering to build what is touted as a "globally unique technology environment".
Up to two thirds of Australian SMEs are resorting to using personal finances to prop up business growth, according to the latest SME Growth Index released by business finance specialist Scottish Pacific.
Last November's building industry forecasts were not optimistic, projecting a $2–4 billion downswing over the next three years. Times have changed, it seems, with the upcoming Australian Construction Industry Forum's forecasts painting a more buoyant picture.
Luxoft has announced the acquisition of automotive software developer Symtavision. The acquisition expands Luxoft's embedded software automotive offerings as the company seeks to fulfil its targeted end-to-end offering.
Today's advancing technologies have made safety manuals and classroom safety training all but obsolete, but just how will these advances affect our workplace in terms of managing safety and the role of the safety professional?
On-time, accurate billing impacts your bottom line and customer relationships. Implementing effective systems and streamlining processes will improve your cashflow, profitability and customer retention.
Safe Work Australia is partnering with Good Design Australia to present an award as part of the 2016 Good Design Awards.
The Australian Competition & Consumer Commission (ACCC) has issued a new warning on Infinity electrical cables, advising that there is still an estimated 2300 km of the dangerous product installed in sites across Australia.
This white paper provides 12 common challenges that organisations face as they expand their mobile workforce and the systems to support them.
Mobile workforce software company GeoOp has partnered with online business- and consumer-based marketplace Tradebusters to help Australian tradies develop their business skills.
Australian workers waste up to 30% of the working week preparing for and attending status meetings, according to a recent survey commissioned by Clarizen, provider of collaborative work management software.
The Australian Competition and Consumer Commission (ACCC) is continuing to focus on misleading and deceptive conduct complaints from small businesses, as revealed in the latest biannual 'Small business in focus' report.