ING Direct has become the first new organisation to join the eftpos membership since the Australian payments network was formed as a company in late 2009.
Keeping employees engaged is key to keeping loyal customers, yet most companies have not been able to master the matrix of costs vs ROI in the complex push and pull environment of financial obligations and customer satisfaction. But the answer may be right underneath our agile thumbs that happily build farms and defeat angry birds on our smartphones.
The mining sector has reached a new five-year low, with confidence levels likely to take years to recover, according to industry leaders surveyed in the latest Mining Business Outlook Report.
With strong links to customer satisfaction and retention, achieving first-time fix is now the top business priority for field service organisations, according to a 2014 Insight Report (Transforming Service Delivery).
Integrate 2014 is hosting a range of informative seminars on future trends at this year's expo. The expo is a trade-only event for the professional, commercial and residential AV and systems integration industry, but professionals who source, recommend, specify or make purchase decisions for AV and IT solutions for their business are also welcome.
Brad Couper, CEO of simPRO Software, is one of 16 Queensland nominees in the running for Australian EY Entrepreneur of the Year.