Satisfied workers equal better service — it’s a simple equation. Unsatisfied workers, in contrast, can equal lost efficiency and a destructive customer experience.
A new national apprenticeship program will result in 51,000 apprentice and trainee job opportunities (sign-ups) in South Australia over the next three years.
The ISO 9001 Quality Management System standard was first released over 30 years ago, with millions of organisations worldwide adopting the system to focus on increased growth, productivity, retention and customer satisfaction.
The Service Council hosted the 4th edition of our Smarter Services Symposium in San Diego in March, featuring presentations led by organisations such as Zappos, HP, Safelite Autoglass, KONE Elevator, Ingersoll-Rand, Xerox, Vivint and more.
Mobile phone users in Australia have long been conditioned to accept less-than-stellar coverage in regional areas, so the recent news that the federal government has awarded funding for 70 base stations to Vodafone will no doubt be welcomed by some.
Shift workers of the world, rejoice! Experts say there is mounting evidence to suggest that a nap during night shift can improve production and safety at work. According to research released by RMIT, not only could alertness and performance be improved, but we could see fewer major disasters if fatigue is addressed.
Master Builders Australia (MBA) has indicated its support of the Asbestos Safety and Eradication Agency's (ASEA) plan for asbestos removal in Australia, as outlined in the National Strategic Plan for Asbestos Management and Awareness 2014-18.
Heavy vehicle operators should be aware that the Heavy Vehicle National Law (HVNL) requirement that all J and P code modifications be certified by a licensed authorised vehicle examiner (AVE) became enforceable from 1 July this year, according to Roads and Maritime Services (RMS).
The National Australia Bank (NAB) and Clean Energy Finance Corporation (CEFC) have joined forces to make it easier for small to medium-sized businesses to implement energy efficiency and renewable energy upgrades.
The sold-out Future of Work event at this year's Vivid Sydney festival explored the many ways the nature of careers is changing and how Australia compares on the world stage.
Fringe benefit tax is a major component of the cost of a fleet of vehicles that are also made available for private use.
Field service management solution provider NextService and Hein and Associates, a leading accounting and advisory services firm, have announced a partnership to provide both public and private companies with the latest in cloud-based field service management solutions, fully integrated to the NetSuite ERP platform.
The Master Builders 2015 National Conference, Exhibition and Awards will be held 12–14 November. It is an opportunity for Master Builders Australia-wide to come together and learn more about the industry and future direction. This year's theme is 'Build Australia', which focuses on leadership and assisting members to grow their business.
Leading fleet management technology companies International Telematics Holdings Limited and Imarda Pty Ltd have announced their intention to merge and form a new entity named Coretex.
Check Point Software Technologies has issued its 2015 Security Report, the company's third annual report revealing the major security threats that impacted organisations across the world.