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Future of field service: are you ready?

01 April, 2019 by Marne Martin, President of Service Management

IFS President of Service Management Marne Martin shared her insights on the changing landscape of field service and how organisations need to digitise to drive efficiency and remain competitive.


Field Service Management 2019

14 March, 2019

At the 11th Field Service Management Summit, held from 15–17 April in Sydney, over 100 senior-level professionals will come together to discuss improving the customer centricity and productivity of field service staff through technology, workforce optimisation and change management.


Panasonic Toughbook FZ-T1 handheld device

04 December, 2018

The Panasonic Toughbook FZ-T1 handheld device is a slimline, rugged model designed for mobile workforces seeking an all-in-one solution.


Invoice2go mPOS payments feature

25 January, 2018

Invoice2go's mobile point of sale (mPOS) payments feature, supported by PayPal Here, now means that businesses, regardless of size, can accept swipe, insert or tap-and-go card payments, wherever they are, to get paid instantly.


Panasonic Toughpad FZ-F1 tablet

18 October, 2017

Panasonic's rugged handheld Toughpad FZ-F1 is a thin, lightweight tablet in the 4.7″ category and is intended to support those who are exposed to tough and high-risk work environments.


The future of field service: Internet of Things

01 March, 2017

Staying connected is essential for most field service professionals to manage their customer requests.


Panasonic FZ-A2 Toughpad rugged tablet

07 November, 2016

The Panasonic 10.1″, Android-powered FZ-A2 Toughpad delivers ruggedness and is suitable for highly mobile outdoor workers in challenging conditions.


FSB finds a new home

30 September, 2016

We are making some changes to Field Service Business (FSB) and as of 1 October it will have new home. We will no longer publish the magazine in print format, but will include up-to-date field service content within a regular Service Management feature across our long-established titles, kicking off with the November/December issue of ECD (Electrical+Comms+Data) later this year.


Safe Work Australia updates bullying guides

26 September, 2016

Workplace bullying is a risk to health and safety, and can occur in all types of workplaces. Safe Work Australia has updated two publications on workplace bullying to provide greater guidance for managers and workers.


Could fuel quality improvements be killing us?

13 September, 2016

In news that no-one saw coming, a report commissioned by the federal government has found that a crackdown on poor fuel quality has driven up ozone levels, leading to an estimated 300 deaths a year in Sydney and Melbourne.


Master Builders backs ABCC re-establishment

09 September, 2016

Master Builders Australia says that the parliament should recognise the Turnbull government's mandate to re-establish the Australian Building and Construction Commission (ABCC).


What field technology will deliver the best ROI in 2020?

30 August, 2016

Zebra’s 2015 field operations vision study found that 70% of field personnel expect budget increases for mobility over the next five years. 60% of respondents have undergone a mobile operations process re-engineering effort within the past year. 41% of respondents believe wearable technology will offer the best ROI by 2020.


R&D funding up for grabs

22 August, 2016

Australian businesses will be given a leg-up in the form of research and development funding under the Global Innovation Linkages (GIL) program, which aims to advance Australia's international collaboration and to leverage entrepreneurial expertise from key overseas locations.


Melbourne Digitalisation Forum announced

10 August, 2016

Engineers Australia and Siemens have announced the inaugural Digitalisation Forum to be held in Melbourne on 1 September.


Spotlight on training and apprentices

09 August, 2016

The spotlight is on vocational education and training (VET), with the announcement of $9.2 million in funding being funnelled into five industry-led pilot projects to be run by Master Builders Australia (MBA), the National Electrical and Communications Association (NECA) and North East Vocational College (NEVC).


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