Articles
Service sales: why organisations struggle to get going
One of the reasons that we continue to see an increasing focus on service and support is in the impact that effective service has on revenue. [ + ]
Protecting smart buildings from botnets
Today's smart home promises efficient building management, but often the systems are not secure and can only be retrofitted at great expense. Scientists are working on a software product that defends against hacker attacks before they reach the building.
[ + ]Comparing apples with apples
ANCAP will introduce a datestamp to all its new vehicle safety-rating logos so that ratings from different years can be more accurately compared. [ + ]
Implementing change: a recipe for success
When a field service organisation is implementing any kind of change to the way it operates, there are a number of challenges that need to be overcome and key criteria that need to be followed in order to transform the business successfully. [ + ]
Cabling rules: how to assess the risk of injury?
In the last issue of ECD Solutions, we explained the requirements for customer cabling between separate buildings and why the use of metallic telecommunications cabling between buildings may be risky. This issue, we explain how a cabling provider can assess that risk.
[ + ]Consequences of overlamping
The inquest into Australia's deadliest house fire has highlighted the role of the electrical industry in guiding public safety. [ + ]
Will the future of mobility include smart phones?
We're in a mobile 'first world', and smartphones have taken over as the computing platform of choice. But the smartphone shouldn't get too comfortable, as emerging trends are pointing to a future where the smartphone won't be a necessary component of mobile computing. [ + ]
Monitoring LED temperature with thermal imagers
FLIR Systems has helped Belgian manufacturer Delta Light improve the durability of its lighting systems by monitoring the product temperature profiles. [ + ]
GE prescribes LED lighting solution for medical school
GE Lighting has installed an energy-efficient LED solution at the Davao Medical School Foundation in the Philippines. [ + ]
Managing a high-risk technology switchover
The interest in using cloud-based software and mobility solutions to enhance the performance of field service operations is really taking off. This is largely driven by the cost management and efficiency focus of Australian businesses. It is also due to the recognition of our leading chief executives of the correlation between customer satisfaction and revenue, and the nexus between great service and happy customers. [ + ]
A major hurdle for field service organisations
While we often focus heavily on the changing trends in technology and the subsequent impact of these trends in field service, it isn't technology adoption or integration that is the biggest challenge that field service organisations face or will face in the coming 10 years. [ + ]
Around 40,000 households and businesses at risk
The ACCC has issued a national safety recall on faulty Infinity-branded cables. Around 40,000 households and businesses are at risk as this cable may become brittle from 2016 onwards. [ + ]
NZ company is a finalist in the 2014 Defense Energy Technology Challenge
Fastec Ltd, based in Wellington NZ, is a finalist in the 5th biannual Defense Energy Technology Challenge. [ + ]
How well are you really performing?
Managers have access to more performance data than ever before but simply don't know how to use it to drive operational efficiency. [ + ]
Street lighting and the Internet of Things
Australian councils can leverage Internet of Things (IoT) technology to modernise critical infrastructure such as intelligent and adaptive street lighting, according to networking technologies company Silver Spring Networks. [ + ]
