When a field service organisation is implementing any kind of change to the way it operates, there are a number of challenges that need to be overcome and key criteria that need to be followed in order to transform the business successfully. [ + ]

In the last issue of ECD Solutions, we explained the requirements for customer cabling between separate buildings and why the use of metallic telecommunications cabling between buildings may be risky. This issue, we explain how a cabling provider can assess that risk.

The inquest into Australia's deadliest house fire has highlighted the role of the electrical industry in guiding public safety. [ + ]

We're in a mobile 'first world', and smartphones have taken over as the computing platform of choice. But the smartphone shouldn't get too comfortable, as emerging trends are pointing to a future where the smartphone won't be a necessary component of mobile computing. [ + ]

FLIR Systems has helped Belgian manufacturer Delta Light improve the durability of its lighting systems by monitoring the product temperature profiles. [ + ]

GE Lighting has installed an energy-efficient LED solution at the Davao Medical School Foundation in the Philippines.  [ + ]

While we often focus heavily on the changing trends in technology and the subsequent impact of these trends in field service, it isn't technology adoption or integration that is the biggest challenge that field service organisations face or will face in the coming 10 years. [ + ]

The interest in using cloud-based software and mobility solutions to enhance the performance of field service operations is really taking off. This is largely driven by the cost management and efficiency focus of Australian businesses. It is also due to the recognition of our leading chief executives of the correlation between customer satisfaction and revenue, and the nexus between great service and happy customers. [ + ]

The ACCC has issued a national safety recall on faulty Infinity-branded cables. Around 40,000 households and businesses are at risk as this cable may become brittle from 2016 onwards. [ + ]

Fastec Ltd, based in Wellington NZ, is a finalist in the 5th biannual Defense Energy Technology Challenge. [ + ]

Managers have access to more performance data than ever before but simply don't know how to use it to drive operational efficiency. [ + ]

Australian councils can leverage Internet of Things (IoT) technology to modernise critical infrastructure such as intelligent and adaptive street lighting, according to networking technologies company Silver Spring Networks. [ + ]

Welcome to Field Service Business, Australia's first dedicated media channel for the field service sector. [ + ]

Warren & Brown Technologies has played a key role in Vietnam's fibre-to-the-home (FTTH) trial project. The company provided initial consultation services, including network planning and design, detailed engineering and installation as well as training and product supply for the project. [ + ]

Today's field service manager needs to build effective business strategies to deliver superior customer service and increased revenues. The plethora of available software options can enable improvements across a range of activities, but finding the right solution for your business can be a minefield.