Video for self-service and customer support is not new, but in field service (FS) there is yet to be major use of video to improve support. It's not surprising, given that FS tends to lag overall in new technology adoption. Consider mobile devices and applications: while we have seen an incredible amount of literature highlighting the benefits, there are still many FS organisations that rely on paper-based forms. [ + ]

Connectivity, entrepreneurialism and a rising population will shape three million new jobs by 2030, according to a new study commissioned by nbn co. Leading commentator and business adviser Bernard Salt has uncovered the distinct skill sets which represent Australia's future jobs in the digital age. [ + ]

Digital disruption has only just begun and massive changes are underway for the customer cabling industry. How will the disruptive technologies impact the the industry, and how can you best prepare yourself for the era of disruption? Read on to find out. [ + ]

Today, the new renewable energies are a global reality, no longer dependent on the support from individual countries. But the approach of connecting renewable energies to the existing systems is too shortsighted. Instead, electric power supply systems must be further developed to integrate new sources on a larger scale. [ + ]

A switchboard is an important asset in a power distribution network and provides the base for circuit, equipment and user protection.

Circuit breakers are not the most prominent items of equipment in a substation. They spend a lot of time doing nothing except waiting in anticipation. There comes a moment, however, when the circuit breaker must perform instantly and flawlessly. How can you test that yours will?

Not likely, according to the National Motor Vehicle Theft Reduction Council (NMVTRC). The council is a joint initiative of Australian governments and the insurance industry, with a mission to drive down Australia's high level of vehicle theft. [ + ]

Field Service Business editor Dannielle Furness spoke with Zak Saboune, Founder and General Manager of Service Today, on some of the issues inherent in running a mobile team of 70.

When starting your dream business, growth doesn't happen overnight. It takes a lot of hard work, time and drive to build and sustain a successful business. One of the things many new businesses find difficult, or sometimes do not consider at all, is finding an information system that will support the entire enterprise, both now and into the future.

Between increasing operational cost, staff turnover, budget constraints and pressure to deliver products and services faster, today's field service managers need to act on opportunities quickly. [ + ]

What's happening in your industry? Have your say in our Technology Trends survey. [ + ]

The emergence of new applications for mobile devices is creating a safer environment and benefiting everyone in the chain — from drivers through to fleet managers — across a range of logistics and transport fields.

For more than half a century the Ainsworth name has been synonymous with the gaming industry. In 1995, Len Ainsworth founded the company with a commitment to become the leading manufacturer and supplier of gaming solutions in Australia and around the world.

Cloud computing and bandwidth-intensive applications have made the data centre more important than ever, and managers want to squeeze every last bit of performance out of its architecture, even down to the connector level. [ + ]

All-Energy Australia's 2015 program will focus on the themes of technology and innovation, featuring experts and leading exhibitors from across the global clean energy sector. [ + ]