Field Service Business

Poor password practices put companies at risk

28 September, 2015

Companies are at risk of data breaches due to poor password practices, according to the Australian Workplace Security study carried out by security intelligence company LogRhythm.


Safety updates planned for Landcruiser

25 September, 2015

Toyota has marked 30 years of selling the iconic LandCruiser 70 Series range in Australia by announcing plans for significant improvements to safety. The updates, due to arrive in the second half of next year, are designed to deliver the maximum 5-star ANCAP safety rating for the sales-leading 70 Series single cab.


Master Builders CEO says structural problems at core of shortages

24 September, 2015

Wilhelm Harnisch, CEO of Master Builders Australia (MBA), says that a decline in apprenticeships commencements and completions has been worsening for over a decade and unless structural issues are addressed, things are unlikely to change.


Digital disruption

23 September, 2015

Many devices and technologies we take for granted were once considered disruptive, but now they are part of everyday use.


Chrysler vows to address complaints

22 September, 2015

Fiat Chrysler Australia (Chrysler) has provided an administrative undertaking to the Australian Competition and Consumer Commission (ACCC), following an investigation into consumer guarantee complaints concerning vehicle faults and Chrysler's handling of those complaints.


ServicePower Field Service Management NEXUS FS software

18 September, 2015

NEXUS FS (Field Service) provides service businesses of any size an enterprise-quality, cloud-based field service management solution with a comprehensive mobile application that enables them to focus on what they do best: providing world-class service to their residential and commercial customers.


First round of job cuts at Endeavour Energy identified

18 September, 2015

In April 2015, the Australian Energy Regulator (AER) announced significant cuts to the operating and capital expenditure allowances across Ausgrid, Endeavour Energy and Essential Energy and those determinations left Ausgrid, Endeavour Energy and Essential Energy without funding for an estimated 2750 jobs from 1 July 2015. The cost of these unfunded jobs is $30 million per month.


Microsoft acquires FieldOne

17 September, 2015

Microsoft Corporation has acquired field management solution provider FieldOne Systems, according to the official Microsoft blog website.


AfMA Fleet Awards winners

17 September, 2015

The 2015 Australasian Fleet Management Association (AfMA) awards were announced on 10 September.


The GVM conundrum

16 September, 2015

When looking at service vehicle choices, there's more to consider than gross vehicle mass alone.


myFLO wins at 2015 Western Sydney Awards for Business Excellence

15 September, 2015

myFLO has taken out the Patron's Choice award at the 2015 Western Sydney Awards for Businesss Excellence (WSABE). The award recognises organisations that contribute to the community and myFLO was selected by the Hon. Alan Cadman OAM, the Awards' Patron, from a pool of 63 finalist entries.


A clearer path for video in FSM

14 September, 2015 by Sumair Dutta, Chief Customer Officer, TSC

Video for self-service and customer support is not new, but in field service (FS) there is yet to be major use of video to improve support. It's not surprising, given that FS tends to lag overall in new technology adoption. Consider mobile devices and applications: while we have seen an incredible amount of literature highlighting the benefits, there are still many FS organisations that rely on paper-based forms.


What your job will look like in 2030

14 September, 2015

Connectivity, entrepreneurialism and a rising population will shape three million new jobs by 2030, according to a new study commissioned by nbn co. Leading commentator and business adviser Bernard Salt has uncovered the distinct skill sets which represent Australia's future jobs in the digital age.


All part of the plan: the top MSPs for calls, texts and data

11 September, 2015

Picking a mobile service provider can be a juggling act, with decisions based on a host of factors including rates, network coverage, phone options, contract conditions, customer service levels and bundling.


Camera innovation makes trailers 'disappear'

10 September, 2015

Land Rover researchers have developed an innovative camera system that makes a trailer or caravan appear see-through when being towed, according to a report from the National Road Safety Partnership Program (NRSPP).


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