How Uber spells the future for field service
Supplied by ClickSoftware Australia Pty Ltd on Wednesday, 21 December, 2016
The modern-day consumer has a new perspective on customer service, and irrespective of sector or business, they expect and demand a level of real-time communication and visibility.
This report, based on leading global industry and consumer research, helps you further understand consumer expectations when it comes to services being delivered to the home.
Optimise your field service performance with systemisation
Customer complaints constantly stem from businesses providing incorrect information: site...
Service Transformation: The Business Case
For service transformation to be successful, there needs to be a transformation in the way...
Eliminating front-office and field-workforce communication barriers to improve customer experience
In this white paper you can read about the three types of business challenges many service...