How Uber spells the future for field service
Supplied by ClickSoftware Australia Pty Ltd on Wednesday, 21 December, 2016
The modern-day consumer has a new perspective on customer service, and irrespective of sector or business, they expect and demand a level of real-time communication and visibility.
This report, based on leading global industry and consumer research, helps you further understand consumer expectations when it comes to services being delivered to the home.
Service Transformation: The Business Case
For service transformation to be successful, there needs to be a transformation in the way...
How to systemise your business and stretch profit margins
Excessive time spent on administrative tasks, an unawareness of employees and their whereabouts...
Field Service Workforce Management: Winning with People
Service organizations are expanding the focus of their workforce management strategies to...

