IFS Nexus Black Resolve for Utilities

The IFS Nexus Black Resolve for Utilities is a purpose-built AI platform for field service operations. It is designed to help utilities manage complex challenges such as aging infrastructure, extreme weather, workforce constraints, rising customer expectations and increasing regulatory pressure.

Developed by IFS Nexus Black, the solution extends IFS Field Service Management technology with AI. It is designed to deliver rapid results (in weeks, not months), while maintaining the reliability, scalability and security that utilities demand.

The product introduces a suite of capabilities, including intelligent crew callout for rapid response, where AI is used to coordinate crews for essential work — from planned maintenance on aging infrastructure to emergency response during floods, storms or wildfires. The system provides real-time visibility into crew availability, seamlessly communicates with field workers, and manages operations across regions and states, freeing up planners to focus on strategic decisions while AI handles coordination friction.

Another feature is mutual aid technology for large-scale disasters, which enables utilities to rapidly coordinate with neighbouring companies during emergency events. Resolve uses AI to allow smooth communication and resource-sharing across organisational boundaries, protecting communities faster when they need it most.

Finally, the platform’s enhanced mobile capability improves field crew productivity through intelligent guidance based on real-time data, equipment images, and historical patterns.