Deliver five-star field service engagement — an eBook
Supplied by ClickSoftware Australia Pty Ltd on Wednesday, 12 April, 2017
Field service engagement is the connective tissue between service technology and customers. Field service customers now demand ‘Uber-like’ tools that could provide the technician name, location, photo and estimated arrival time.
Download this eBook by ClickSoftware to learn about the four pillars of field service engagement and how to transform your service organization into a well-oiled customer engagement machine.
Workforce management is a key area of focus in field service and no longer just focus on task...
Excessive time spent on administrative tasks, an unawareness of employees and their whereabouts...
Digitalisation is essential to the longevity of your business and crucial to improve your growth.