SAP field service solutions enable businesses to meet service demands consistently by organising, planning and dispatching field service resources. The product offering simplifies end-to-end management of service orders; integrates service parts logistics and financials; allows users to view current service orders and updates via a mobile app; and enables users to execute and confirm service orders in real time.
SAP provides a service order management capability to ensure service level agreement (SLA) targets are met. Functionality includes management and tracking; assigning and scheduling; prioritising service orders by SLAs and other criteria; and accelerated billing through financial integration.
Mobility is enhanced through real-time access to order information, as well as management visibility into technician activity.
Extensive CRM information - including customer history, context, value and profitability - allows users to track history, predict the impact of new work and anticipate customer needs. This allows for a more prompt response.
Warranty and claim management is simplified through issue tracking and coordination with third-party suppliers and by enabling an integrated RMA process.
Parts logistics integration means that planning and managing service parts from numerous locations is streamlined for optimised availability and cost.
Phone: 02 9935 4500
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