Energy networks support those in hardship


Thursday, 02 April, 2020


Energy networks support those in hardship

A suite of measures has been announced to assist those struggling to pay their power bills.

Energy networks across New South Wales, Victoria and South Australia are working to support customers that are experiencing hardship as a consequence of the COVID-19 pandemic.

The electricity and gas network relief package complements other initiatives across the gas and electricity sector, and took effect on 1 April.

Energy Networks Australia CEO Andrew Dillon said the comprehensive package was aimed at small business and residential customers and would help ensure energy retailers can better assist those facing hardship.

"Networks understand these are extraordinarily tough times for small business, and energy bill relief will really help," Dillon said.

"For small businesses that are mothballed, electricity and gas network charges will not be applied from the start of April to the end of June 2020, if their consumption is less than a quarter what it was in 2019.

"Networks know it is in everyone's interest to support small businesses through what is an extremely challenging period."

The package also includes measures to support households by helping energy retailers provide further assistance to those who fall into hardship as a result of COVID-19.

"Networks will be deferring or rebating electricity and gas network charges for impacted customers," Dillon said.

"This assists impacted customers and helps energy retailers, who administer energy hardship programs.

"Networks and retailers realise it's important the industry pulls together to support the many small businesses and households who will face growing challenges over the months ahead.

"Networks will work with energy retailers to ensure the benefits of this package flow through to customers smoothly."

Governments have already announced various energy support measures for affected customers.

Dillon said energy network crews across the country were continuing to do critical works during this crisis to keep the power on, the gas flowing and the energy system safe and reliable.

The number of planned outages for these critical works would be minimised and they would be as brief as possible.

Image credit: ©stock.adobe.com/au/BillionPhotos.com

Related News

ABB partners with A1 Electric Motors

A digital partnership has been secured between ABB and A1 Electric Motors.

Australia's best tradies recognised with awards

The winners of the inaugural Australian Tradie of the Year Awards 2020 have been announced.

Over 50% of electrical businesses see profit decline

A recent survey showing the impact of COVID-19 on electrical contractors has revealed that 59%...


  • All content Copyright © 2020 Westwick-Farrow Pty Ltd