Faulty power cords put users at risk


Wednesday, 27 January, 2016

AC power cord sets supplied with Microsoft Surface Pro and Pro 2 devices, as well as certain Pro 3 devices sold on or before 15 July 2015, have been identified as potentially dangerous.

There are no identifying serial numbers or barcodes on the cords, making identification more difficult. The AC supply flexible cord can fail at the entry to the appliance connector where it plugs into the power supply unit for the device, or at the entry to the power socket. It may cause electric shock or fire.

The affected products were sold to consumers via the Microsoft Store Online, JB Hi-Fi and Harvey Norman stores, and to commercial customers by authorised Microsoft device resellers, between February 2013 and July 2015:

  • Surface Pro: 9 February 2013–15 March 2015 
  • Surface Pro 2: 22 October 2013–15 March 2015 
  • Surface Pro 3: 20 June 2014–15 July 2015

Microsoft Corporation suggests that users should stop using power cord sets immediately, switching off the power at the socket outlet and disconnect the sets. The cord sets should be discarded so they are unable to be re-used. Consumers can then contact Microsoft Corporation at the Microsoft Surface Pro AC Power Cord Replacement Program website here or call 1300 956 757.

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