SafeWork investigations standardised

The NSW Government has launched a new service standard for handling workplace incidents in order to improve transparency and communication with impacted parties.

Minister for Better Regulation Kevin Anderson said the new service standard, SafeWork NSW’s Incident response and investigations, details a service commitment to people directly involved in a workplace incident, including the person injured, the next of kin and duty holders.

“Investigations into workplace fatalities, injuries, illnesses and other safety risks are complex and it takes time for SafeWork NSW to determine whether the investigation will lead to a prosecution and legal proceedings,” Anderson said.

“The service standard provides clarity around the progress and status of investigations, so that victims, families and colleagues aren’t kept in the dark.

“This document also clearly outlines each stage of the investigation and formalises the regular, proactive communication you can expect to receive from SafeWork," he said.

The customer service standard was presented to a meeting of the Family and Injured Worker Support Group, a 12 member group established by the NSW Government that gives injured workers and those who have lost loved ones an opportunity to shape the government’s response to workplace incidents.

SafeWork will continue to work alongside the group to make positive changes to operations. To access ‘SafeWork NSW incident response and investigations – What to expect’ click here.

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