Australian electricians join RedEarth team
Wednesday, 27 May, 2026
Australian energy storage company RedEarth has expanded its customer service team to 12 staff, to better support its installer partners. The expanded team includes Australian-based qualified electricians.
RedEarth specialises in residential and commercial/industrial batteries that are built at its manufacturing facility in Darra, Queensland. The announcement of its expansion coincided with Australian Manufacturing Week (18–24 May), emphasising the growing importance of local manufacturing, technical capability and sovereign supply chains.
RedEarth said that each of its batteries is now fully traceable, with a record of images of each battery being built, wired and tested. Support team members can retrieve these images to support new installations and troubleshoot any issues when a system is being installed and commissioned, together with RedEarth’s R&D team.
“We have built a real technical support operation with qualified electricians in Australia, not just a call centre,” said Marc Sheldon, CEO of RedEarth Energy Storage.
“When an installer calls us, we can see exactly how a battery was built, how it was tested and how it left our factory. That is only possible because RedEarth manufactures our batteries in Australia.”
The company plans to introduce a new onboarding program for installers in the second half of 2026, where a RedEarth electrician will be available to support an installer through the entire battery installation and commissioning process in real time.
“In the past, we’ll ship a battery to our distributor or installer and we’ll only know it’s being installed when we get a call asking for help during an installation. We’ve built a new customer experience with our new onboarding program that allows RedEarth to validate and review an installation once it’s been completed,” Sheldon said.
With a stated commitment to designing and manufacturing batteries in Australia, RedEarth’s certified Australian Made battery energy storage systems include Gecko, for urban installations; the modular Troppo ULTRA; BlackMax, designed for sheds, outdoor workstations, tiny homes and the like; and BushChook, which can be used for EV charging and energy trading.
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