Staying connected is essential for most field service professionals to manage their customer requests. [ + ]

Smartphones and other mobile devices will soon be controlled via touchless gestures, utilising new LED arrays that can both emit and detect light. [ + ]

Ground-penetrating radar (GPR), also known as ground-probing radar, ground radar or georadar, uses radar pulses to provide images of subsurface locations. It is a reliable, non-destructive means to locate subsurface targets such as cables and rock, and helps to make what could be an extremely difficult job a relatively simple one. [ + ]

Improving productivity is a key goal for every organisation, and one that's particularly relevant for those in the service sector. Whether it's maintaining power lines, repairing machinery or building a new treatment plant, completing tasks as quickly and efficiently as possible is vital. [ + ]

The University of Technology Sydney (UTS) has signed an agreement with Brookfield Energy Australia that will see the supply of cooling thermal energy under Broadway from the Central Park Thermal Plant. [ + ]

Daniel Cran of LogMeIn talks about the benefits of remote support solutions. [ + ]

Troubleshooting complex and sprawling networks can be difficult, with network professionals spending up to 25% of their time trying to get to the bottom of an issue, according to network performance management experts NETSCOUT. [ + ]

Vertiv (formerly Emerson Network Power) has identified six data centre infrastructure trends to watch in 2017. Following are the infrastructure trends the company says will shape the data centre ecosystem in the upcoming year. [ + ]

The Internet of Things has actually been around for some time. According to folklore, the phrase was coined by Kevin Ashton whille he was working for Procter and Gamble back in 1999. So if the phrase was first used all the way back then, why is it only gaining momentum now? [ + ]

We hear a lot about digital transformation these days. However, digital transformation is not just applying new technologies to do something different from before. It's also about doing what you do today but better. It's about innovating in new products and services and transforming your business model for competitive advantage. [ + ]

UK researchers say the future of renewable energy may well be right under our feet and that garden grass could become a source of cheap and clean renewable energy. [ + ]

When it comes to factory, warehouse and transport depot lighting, traditional lighting systems have typically employed metal-halide light sources. What facility managers and business owners may not know is that these lights are emitting a lot more heat — and burning a lot more energy and money — than is necessary. [ + ]

The Queensland Farmers' Federation is helping farmers to thrive with a dual approach to rising energy costs by providing clarity to member organisations and advice to government in relation to energy pricing, and by assisting with practical on-farm energy productivity programs. [ + ]

There have been far too many electrical deaths in Australia this year, with in excess of 100 families burying a loved one who has been tragically killed while on the job. [ + ]

As a business leader, you are keenly aware of the importance and value of your brand and have a deep understanding of the challenges faced by businesses to maintain that value in a real-time connected world. While you know there are many pitfalls and have figured out what aspects are most controllable, there is one important area that continues to be overlooked by many — customer experience. [ + ]