Managing your workforce from the cloud
Supplied by ClickSoftware Australia on Friday, 24 April, 2015
Customer satisfaction is crucial to any industry, with 91% of customers willing to stop doing business with a company because of a bad experience.
Faced with growing demand for a superior customer experience, field service businesses have made investing in field service management optimisation a top priority. An effective optimisation tool requires real-time access to customer data.
Cloud-based solutions can help meet the demand for real-time data and offer significant benefits over in-house systems. These include rapid deployment, immediate ROI, as well as improved scalability and elasticity.
Case Study: Powering Up On Workforce Management
Workforce management is a key area of focus in field service and no longer just focus on task...
Developing a mobile service strategy that serves you
Mobile field technology may just be one piece of the puzzle for service companies looking to...
The 2014 Service Outlook
Competition in service is very real and is forcing organizations to re-think their value...
