Managing your workforce from the cloud
Supplied by ClickSoftware Australia on Friday, 24 April, 2015
Customer satisfaction is crucial to any industry, with 91% of customers willing to stop doing business with a company because of a bad experience.
Faced with growing demand for a superior customer experience, field service businesses have made investing in field service management optimisation a top priority. An effective optimisation tool requires real-time access to customer data.
Cloud-based solutions can help meet the demand for real-time data and offer significant benefits over in-house systems. These include rapid deployment, immediate ROI, as well as improved scalability and elasticity.
Safeguard your fleet from the probable penalties
Breaking the law when driving a loaded work ute or trailer is not difficult. The difficulty is...
Genuinely rugged or pretender — how do your field service devices rate?
Eight out of ten field service devices will be exposed to stressors including drops and...
5 critical field service metrics to know
Field service leaders have an abundance of statistics to possibly track. Which metrics would...
