Managing your workforce from the cloud
Supplied by ClickSoftware Australia on Friday, 24 April, 2015
Customer satisfaction is crucial to any industry, with 91% of customers willing to stop doing business with a company because of a bad experience.
Faced with growing demand for a superior customer experience, field service businesses have made investing in field service management optimisation a top priority. An effective optimisation tool requires real-time access to customer data.
Cloud-based solutions can help meet the demand for real-time data and offer significant benefits over in-house systems. These include rapid deployment, immediate ROI, as well as improved scalability and elasticity.
What will customer service look like in 20 years?
By 2035, the present day reactionary 'above and beyond' customer service will be no more....
How small cell systems deliver on big wireless traffic demands
With wireless network traffic growth booming, carriers are increasingly dependent on small...
Facility operations and maturity model: streamlining DC operations
An operations and maintenance program is critical in determining how a data centre is meeting...
