Case Study: Powering Up On Workforce Management
Supplied by The Service Council on Friday, 15 August, 2014
Workforce management is a key area of focus in field service and no longer just focus on task management and scheduling, but also hiring, training, planning and workforce engagement; areas that require a collaborative relationship between the business function and HR.
Workforce management is a key area of focus in field service and no longer just focus on task management and scheduling, but also hiring, training, planning and workforce engagement; areas that require a collaborative relationship between the business function and HR.
Valley Power Systems distributes power products, spare parts and power management to customers across the US, Mexico, Asia and Latin America. The company has 400 employees, including 50 field service technicians. In this case study, we learn about their workforce management initiatives.
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