The ECD (Electrical+Comms+Data) Resource Library contains white papers, eBooks, webcasts, videos and technical papers to help you manage and solve work related problems. Select from a variety of application and technology related subjects, supplied by market-leading vendors or written by our editorial team.
Without clear visibility into contractor service delivery, customers do not receive the best service; brands suffer from a failure to meet SLA requirements; and contractors are left to manage mounds of paperwork that can delay invoicing and receivables.
60% of consumers are more likely to switch providers today, compared to 10 years ago. It is imperative now, more than ever, to deliver a seamless customer experience.
Field service engagement is the connective tissue between service technology and customers. Field service customers now demand ‘Uber-like’ tools that could provide the technician name, location, photo and estimated arrival time.
Field service lies at the heart of the Internet of Things (IoT) revolution. From advanced field service management software automatically scheduling and dispatching professionals, to drones and autonomous vehicles and beyond.
A company of 10 employees can lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key — especially if the issues are easy to fix.
How can you leverage digital transformation to provide higher levels of service, enhance the customer experience and reach new levels of productivity? Learn how companies like Serco Group take full advantage of new technologies, big data and analytics today, providing actionable and real-time intelligence.
The modern-day consumer has a new perspective on customer service, and irrespective of sector or business, they expect and demand a level of real-time communication and visibility.
Independent market research company Opinion Matters invited eight mobile workers who use mobile tablet scanning devices as part of their daily working activities (ie, delivery drivers, warehouse workers, retail logistics workers) to benchmark three different handheld tablets.
Customer satisfaction is a moving target. To secure those crucial business referrals your organisation now needs to go above and beyond to ‘wow’ those you serve.
Deploying the right mobile field service solution can decrease your costs, increase revenue, enhance cross-selling opportunities and improve overall customer satisfaction.
Zebra’s 2015 field operations vision study found that 70% of field personnel expect budget increases for mobility over the next five years. 60% of respondents have undergone a mobile operations process re-engineering effort within the past year. 41% of respondents believe wearable technology will offer the best ROI by 2020.
To maximise your system capabilities and avoid potential pitfalls, you need an understanding of the best practices in configuring Ethernet network infrastructure within a video surveillance system.
Resistance unbalance in structured cabling links has now become a critical parameter to measure, largely due to the proliferation of PoE powered devices. Resistance unbalance testing is now vital when deploying PoE on your network to optimise your system.
Forward-thinking businesses are adopting IoT strategies to reduce service response times by 80–90%. Read how you can improve margins and customer satisfaction by capturing real-time data with enterprise field software.
Eight out of ten field service devices will be exposed to stressors including drops and shocks, rain and weather, heat and cold, dust and vibration. 70% of tablets that fail in the field fail in a protective case — not all devices advertised are all they are cracked up to be.